Questions & Answers

Q: QuestionWhy should I consider getting this plan?

• A:Answer This plan enhances your manufacturer warranty and gives you peace of mind knowing that if your product isn't working properly, you'll be covered.

Q: QuestionDoes this plan cover issues not covered by the manufacturer's warranty?

• A:Answer This plan will provide a replacement or reimbursement for your product for issues covered by the plan but not covered by the manufacturer.

Q: QuestionCan I get a replacement e-reader if mine fails?

• A:Answer If your e-reader stops working properly, Geek Squad will provide a replacement if one is available or a reimbursement.

Q: QuestionI bought this kindle for a family member, but want to transfer the protection plan to them. Can I do that?

Asked 10 months ago by Barb.

This question was asked about the related product: 2-Year Accidental Geek Squad Replacement

• A:Answer You can transfer your plan. When you sell or give someone your covered product, Geek Squad Product Replacement is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 to transfer.

  Answered 4 months ago by ConnerL

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Q: QuestionIf I lose my kindle. Like a left it somewhere and can't find it - does this policy cover the loss?

Asked 2 years ago by John.

This question was asked about the related product: 2-Year Accidental Geek Squad Replacement

Q: QuestionI bought the 2 year product replacement for my Kindle Oasis on 2/28/2020. Do I need to do something in order to activate that plan?

Asked 5 years ago by Trish.

This question was asked about the related product: 2-Year Accidental Geek Squad Replacement

• A:Answer Just register it through Amazon

  Answered 5 months ago by WayneD

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