How do the store know if you have warranty on an item when you return it to the store and ask for a new one? null

Question

USAF · Accepted Answer

They check under your Best buy membership or phone number.

Gronda · Answer

it either goes by your phone number or your credit card which you purchased the item.

Gingerberry · Answer

I saved and showed my receipt of my purchase item and they were able to replace the item but I don’t know if this can work for sure but they were also able to look up my purchases and information on my account I made through them so they might be able to do it that way if no receipt

Answered by Gingerberry 2 years ago

AlmaV · Answer

As long as you have ur receipt or by logging in ur name and phone number they will be able to see a history of your purchases n if u bought the warranty.

Samsung · Answer

I have a 2 year warranty and it has only been 1 year

Answer

Use your phone number

JosephK · Answer

It's on your receipt and also listed under purchases in the account tab

Shorty · Answer

The person that is helping you should be able to see in their system if the product you have is under warranty or if warranty has expired. You must have receipt ready for better faster service

AEC396 · Answer

I would callm customer service to see the path I should take, if the product fails ahead of schedule, or during the warranty period....

AceMaster · Answer

All my purchases are saved under my phone no. I never have an actual receipt on my person!

Methuselah · Answer

I have used extended warranties on Xbox controllers several times and I always keep the box and receipt but I also had the Best Buy rewards card so even without the receipt they can scan the item and it shows up in their computer my purchase and the additional warranty on that item. And they have it down to the item. I had 2 controllers one that came with the Xbox and one I got separately and got protection on and my controller died and I remembered I had a warranty and it was able differentiate between the remote that came with the Xbox and the separately purchased controller with the warranty.
I believe that they stopped having the rewards card like they used to and just rolled it into their credit card but all the data is still stored on your account the same way so they can look it up.

Rockville · Answer

It's linked to your phone number, name and email. These are all to keep a record of what you've bought and if you had insurance on it

JesseT · Answer

If you bought it on your account you can just give them the phone number listed on your account.

AaronG · Answer

You bring in your receipt and its  got a date on there. Or you enter your phone number and its saved there. Or you got no warranty.

Answer

My tv

TinaWilliams · Answer

How can I find out if I have paid for a warranty on my tv

DavidD · Answer

You have to keep the receipt that stated you bought it I believe. I mean that’s what I have had to do. Some items have a 3rd party warranty plane where you have to do it with them and what not. Idk if thats like that at Best Buy but some places are like that. Keep ya receipts that you bought that warranty with and bring it with you if you ever have to use it.

Trace · Answer

There's a couple of methods that are used to determine warranty. The most reliable is to either have your receipt on hand. Outside of that it can be pulled from a copy of your receipt or attached to your myBestBuy account.

“How do the store know if you have warranty on an item when you return it to the store and ask for a new one?”

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