Questions & Answers

Q: QuestionWhat is the plan's term length?

• A:Answer The plan's term length is 24 months.

Q: QuestionDoes the plan cover issues not covered by the manufacturer's warranty?

• A:Answer This plan will replace your product or reimburse you if it fails due to an issue covered by Geek Squad but not by the manufacturer.

Q: QuestionWhat is the term length of this protection plan?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer The term length of this protection plan is 24 months.

Q: QuestionWhat should I do if my computer accessory isn't working?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You can bring your product into a Best Buy store to get help if it isn't working.

Q: QuestionDoes the plan cover hardware failure?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, the plan covers hardware failure and will repair or replace the product.

Q: QuestionDoes this plan provide coverage for power surges?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, this plan covers power surges or fluctuations that damage your product.

Q: QuestionAre there any out-of-pocket costs for repairs?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No, there are no out-of-pocket costs for parts or labor for covered repairs and failures.

Q: QuestionDoes this protection plan cover accidental damage?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, this protection plan covers accidental damage while handling the computer accessory.

Q: QuestionCan I transfer the protection plan to someone else?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, you can transfer the Geek Squad Protection to someone else when you sell or give them your covered product.

Q: QuestionIf you were to return an item, do you get refunded the total cost of just the item or the item and tax? Also, do discounts affect the refund amount?

Asked 4 years ago by Customer.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer I returned a range and did not get the sales tax refunded.

  Answered 2 years ago by Anonymous

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Q: QuestionIs the geek squad replacement plan effective after the date of purchase or effective the date that the manufacturer warranty ends?

Asked 5 years ago by Debwg.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer It runs simultaneously with the manufacturer's warranty and is effective the day you purchase.

  Answered 5 years ago by JrsmomVerified Purchase

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Q: QuestionUnder this REPLACEMENT plan.... upon having the microphone quit working on my headset, am I going to have to take the headset to a store (an hour and a half away) to have it REPAIRED?...Or call and have it REPLACED?

Asked 5 years ago by ShellBell1983.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thank you for reaching out about this. Ideally, we'd normally have you head into the store. However, we understand the circumstances and distance you are from the store. I'd recommend calling them and seeing if there's a way we can work out shipping your headset over while we mail you a replacement. I hope this helps! You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDo you need to be home to receive small items such as keyboard for computer as free shipping?

Asked 5 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No you do not they will leave it on your porch

  Answered 4 years ago by Robert

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Q: QuestionDo I need to register the product anywhere for the replacement plan to cover the product?

Asked 5 years ago by Chad.

• A:Answer Your product should be already register with them once you purchase the plan.

  Answered 4 years ago by Crobinson

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Q: QuestionDoes this plan cover water spill damage on the keyboard?

Asked 3 months ago by CarlosB.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, the plan covers damage. So if you break it in anyway it is covered. I snapped a headset in half and they replaced it.

  Answered 3 days ago by ReilleyG

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Q: QuestionI bought this keyboard and mouse but they are not working

Asked 4 months ago by Becky.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Make sure you pare your keyboard to your computer and make sure your mouse is turned on.

  Answered 1 week ago by JohnarthurT

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Q: QuestionI plan on brining in my headset as the right side is going on and off. Do I have to bring in the original packaging or just the headset itself?

Asked 4 months ago by DamonM.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Not sure think u just need receipt proof of purchase

  Answered 2 weeks ago by Devin

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Q: QuestionI purchased a Nespresso machine. What is more appropriate to buy - 2 yr protection plan or accidental replacement plan? Thanks!

Asked 11 months ago by Cathy.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer El seguro de dos años es una excelente alternativa.

  Answered 4 months ago by Elystoy

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Q: Questioncan best buy give me store credit instead of a replacement??

Asked 1 year ago by jj.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes.

  Answered 7 months ago by SamL

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