Questions & Answers

Q: QuestionWhat is the coverage period for this plan?

• A:Answer The coverage period for this plan is 24 months.

Q: QuestionWhat type of mobile electronics products are covered by this plan?

• A:Answer This plan provides coverage for mobile electronics products.

Q: QuestionDoes this plan cover issues not covered by the manufacturer's warranty?

• A:Answer This plan will replace your product or reimburse you if it fails for an issue covered by Geek Squad but not by the manufacturer.

Q: QuestionCan I transfer the Geek Squad Protection to someone else?

• A:Answer Yes, you can transfer your Geek Squad Protection to someone else when you sell or give them your covered product.

Q: QuestionAre there any out-of-pocket costs for repairs under this plan?

• A:Answer No, there are no out-of-pocket costs for parts or labor for covered repairs and failures.

Q: QuestionDoes this protection cover accidental damage?

• A:Answer No, accidental damage is not included in this protection plan.

Q: QuestionWhat happens if my car security product fails due to a power surge?

• A:Answer If your car security product won't turn on because of a power surge, you are covered.

Q: QuestionDoes this protection plan cover hardware failure?

• A:Answer Yes, this plan covers hardware failure, and they will repair or replace your product.

Q: QuestionWhat type of protection does this plan provide?

• A:Answer This plan provides standard protection for your product.

Q: QuestionHow long is the term length for this protection?

• A:Answer The term length for this standard protection is 24 months.

Q: QuestionIf I get a new vehicle does this cover the cost of having it taken out of my current vehicle and installed in my new vehicle. Viper Remote Start

Asked 2 years ago by JohnM.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer They charged me for that,

  Answered 1 year ago by LuisGVerified Purchase

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Q: QuestionHow does it mount to the windshield ?

Asked 2 years ago by JoeV.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer Adhesive clean install

  Answered 6 months ago by Sanchez23

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Q: QuestionWill this be effective if I replace my unopened product with a different model remote starter from the same company.

Asked 2 years ago by Buster.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer No. Has to be exact same product, the warranty doesn’t work for any new product. Has to be same exact product. Make sure they know you have a warranty on your product because I had one and was told I still had to pay for something when I didn’t so I decided to get something with more to it and better and you lose all labor associated with the first product and have to pay for custom labor if needed. “Installation included” is because you are already paying for it in your product prices “bundle” and when you use the warranty you’ll only get refunded for the hardware. Look at your receipt. It’s there. They mislead you with their wording.

  Answered 10 months ago by Customerserviceistrash

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Q: QuestionCan I purchase the 2-year warranty when I bring the car in for installation of my remote start ?

Asked 3 years ago by Noside.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer Yes. It gives you the option before they perform installation or services.

  Answered 3 years ago by NoteVerified Purchase

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Q: QuestionIs there anyway to wire this up, maybe through the obd port, that would allow it to turn on and start recording as soon as the vehicle is turned on? As of right now, I manually have to tell it to record evetime we get in the car.

Asked 3 years ago by SLTBryce.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

Q: QuestionDoes this replace my equipment if it was stolen?

Asked 4 years ago by Anonymous.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer No

  Answered 4 years ago by Bobby

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Q: QuestionIn remote starter when you get a new battery will it trigger it to not work bc mines not starting

Asked 4 years ago by Denetra.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer Sorry, NO Idea. I’d contact Car and Driver directly: #1-833-227-3274 [email protected] Good Luck !!

  Answered 4 years ago by daUNC

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