Questions & Answers

Q: QuestionDoes Geek Squad Protection cover issues caused by power surges?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes, if your computer won't turn on due to a power surge, including those caused by lightning strikes, Geek Squad will fix it.

Q: QuestionWhat is covered under normal wear and tear?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Normal wear and tear coverage includes problems with internal parts, speakers, manufacturing defects, and issues caused by dust, internal heat, or humidity.

Q: QuestionWhat happens to my Geek Squad Protection if I sell or give away my laptop?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection is transferable with no additional charges or restrictions. You can call 1-800-433-5778 to transfer the protection plan.

Q: QuestionHow do I start a claim with Geek Squad Protection?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer You can start a claim by visiting your local Best Buy store or by calling Geek Squad at 1-800-433-5778.

Q: QuestionWhat happens if my hard drive fails?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer If your hard drive fails through normal use, this protection plan will cover the cost of repair. However, it does not include data recovery.

Q: QuestionDoes this protection plan cover a battery that no longer holds a charge?

• A:Answer Yes, the plan includes a one-time replacement for the original rechargeable battery if it fails to hold a charge.

Q: QuestionWhat happens to the Geek Squad Protection if I decide to sell my laptop?

• A:Answer You can transfer your Geek Squad Protection to the new owner when you sell or give away your covered product. There are no additional charges or restrictions. Call 1-800-433-5778 to transfer.

Q: QuestionWhat if my computer won't turn on due to a power surge?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer This protection plan covers damages from power surges and fluctuations, including those caused by lightning strikes.

Q: QuestionCan I transfer this protection plan to someone else?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection when you sell or give the covered product to someone else without any additional charges or restrictions. You can call 1-800-433-5778 to transfer.

Q: QuestionWhat does Geek Squad Protection cover if my computer won't turn on due to a power surge?

• A:Answer If a power surge or fluctuation damages your product, Geek Squad Protection will cover the repair. This includes surges caused by lightning strikes.

Q: QuestionCan I transfer my Geek Squad Protection to someone else?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection when you sell or give the covered product to someone else, with no additional charges or restrictions. Call 1-800-433-5778 to transfer.

Q: QuestionHow do I start a claim with Geek Squad Protection?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer You can visit your local Best Buy store to start a claim, or call Geek Squad at 1-800-433-5778.

Q: QuestionWill Geek Squad Protection cover my laptop if it gets damaged from a power surge?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes, if a power surge, even from lightning, damages your product, Geek Squad will fix it.

Q: QuestionWhat does Geek Squad Protection cover if my new laptop's battery fails?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer If your battery won't hold a charge, Geek Squad Protection will replace it one time.

Q: QuestionDoes Geek Squad Protection cover accidental damage to my laptop?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection covers accidental damage while handling the product.

Q: QuestionDoes this Geek Squad Protection plan cover power surge damage?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, this plan covers damages caused by power surges, including those caused by lightning strikes.

Q: QuestionDoes this cover replacement of charger? My cat got to the cord and chewed through it.

Asked 7 years ago by Mark.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes it does. One time charger replacement.

  Answered 7 years ago by MinaVerified Purchase

  Helpful (55)Unhelpful (4)ReportAnswer this questionShow more answers (2)

Q: QuestionHow do I cancel this Geek Squad Protection plan?

Asked 7 years ago by Robert.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer I want to cancel my protection plan

  Answered 4 years ago by Judith1941

  Helpful (29)Unhelpful (2)ReportAnswer this questionShow more answers (5)

Q: QuestionI bought an HP touchscreen laptop and I cracked the screen but i have geek squad accidental protection and i was wondering if it covers it and if it does will i need to pay anything?

Asked 5 years ago by Solrac.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out about this! I'm sorry to hear about the laptop screen. Your Accidental Geek Squad Protection would cover the repair and shouldn't need you to pay a single thing! To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (26)Unhelpful (5)ReportAnswer this questionShow more answers (1)