Questions & Answers

Q: QuestionWith the geek squad protection what happens if geek squad can't fix an issue do they replace the product?

Asked 1 year ago by Lori.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer yes they do and you get notified via text and email and phone calls awesome.

  Answered 1 year ago by DREAPERVerified Purchase

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Q: QuestionWill my pc warranty in best buy will cover the cost if technical support in best buy if they fix it or do a troubleshoot because i just got my pc yesterday and now it wont boot up my monitor, keyboard and mouse have no response (no problem in monitor)

Asked 1 year ago by KaiShion.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer only if you go to geek squad as long as that warranty is still active yes it will at lest it did for me

  Answered 1 year ago by TamaraE

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Q: QuestionIf I bought a prebuilt PC that came with a keyboard and mouse, does my 2 year warantee cover the keyboard and mouse for replacements as well?

Asked 2 years ago by WillowTree27.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer As long as it came with computer and you have coverage.

  Answered 2 years ago by PeterR

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Q: QuestionI have changed out allot of parts and have gotten it diagnosed at Microcenter because I had crashing on my desktop. I have changed out GPU, RAM, PowerSupply, SSD M.2, CMOS battery, allot of stuff so does that void the warranty on my computer.

Asked 2 years ago by Siethie.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer yes because the best buy answer the question

  Answered 2 years ago by AlexM

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Q: QuestionRecently my laptop speed and performance has drastically dropped. The performance issues started rather abruptly. Does the warranty for my laptop cover any troubleshooting or replacement of any potentially faulty components?

Asked 2 years ago by RyanBright.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionMy car was stolen and I had the computer in the trunk on my way home from college. Is it covered?

Asked 2 years ago by Desktop.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes the GeekSquad warranty period start after the manufacturer's warranty? For example, iBuyPower PCs come with a 1-year manufacturer warranty. If I buy the 3-year GeekSquad warranty, do I get 4 years of protection?

Asked 3 years ago by Bestbuyw.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Warranty starts the day of purchase.

  Answered 2 years ago by BrandonVerified Purchase

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Q: QuestionIs this warranty transferrable if computer is given or sold to someone else?

Asked 3 years ago by Anonymous.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer yes you have to call the 800 433 5778 number to geeksquad

  Answered 1 year ago by DREAPER

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Q: QuestionMy granddaughter’s PC was stolen. Is it possible to trace the PC and disable it from working? Thank you!

Asked 3 years ago by Lizzy1.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer No, sorry...

  Answered 2 years ago by Marky

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Q: QuestionWhat is the difference between Total protection Plan & Geek Squad Protection

Asked 3 years ago by GIC131.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Total protection covers all items bought for up to 2 years as long as you have the service. Geek Squad only covers that 1 item you purchase it for.

  Answered 2 years ago by BrandonVerified Purchase

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Q: QuestionWhat does this insurance cover? My computer was fine and all of a sudden it won't start, will this be covered by the insurance or do i have to pay extra for the repair?

Asked 3 years ago by Jessa.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionMy new computer is randomly shutting down during game play several times a day daily. The fan has also become very noisy when running. How do I schedule for service? Last time we went to the store they told us that they do not service at the store.

Asked 3 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionI'm having black screen problems every day, I've reinstalled the video drivers thousands of times I've used DDU to completely remove the video drivers and my Windows is up to date. I already tried to solve the problem with cyberpowerpc do not answer

Asked 3 years ago by CPUpower.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionWould this warranty help cover cleaning for the PC? I want to clean mine but I’m unsure how to approach it without damaging it.

Asked 3 years ago by TheOne.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I would call the Geek Squad directly with your question. I've not had to do that yet.

  Answered 3 years ago by SoSo

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Q: QuestionDoes my protection cover other PC's I own?

Asked 3 years ago by gpredd.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionComputer is locked will not load

Asked 3 years ago by Anonymous.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionHow do I cancel a Geek Squad Protection plan so it doesn't automatically renew?

Asked 4 years ago by MonitorHelper.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer I wasn't aware it renewed. If I were you, I would call the Geek Squad for verification.

  Answered 3 years ago by SoSo

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Q: Questionhow i will stop this pLan, i want to take this pLan anymore

Asked 4 years ago by vjhay.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Stop paying the premium.

  Answered 4 years ago by MagicDaveBVerified Purchase

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Q: QuestionMy CyberPC is having issues with the GPU running hot. With it still being under protection will they replace the card for free? It is a AMD 5700XT

Asked 4 years ago by 0athy.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer For the best information I would call The Geek Squad asnd ask the question directly. I'm sure they would, but just to be safe.

  Answered 3 years ago by SoSo

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