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Hi there. Thanks for reaching out about this! What we'd likely do is this - if we still sell this computer by the time Christmas comes around and it's faulty out of the box, I would just work with the store management. We understand this scenario well as it's out of your control if the computer isn't working once it's finally opened. If you have further questions about this, I'd recommend reaching out to your local Best Buy's leadership to double check. You can find information about your local store at www.bestbuy.com/storelocator.
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