Questions & Answers

Q: QuestionWhy does geek squad extended protection warranty start the day you buy it? The manufacturers one year warranty already covers that first year so it’s really only a two year extended warranty

Asked 3 years ago by LoloSue.

• A:Answer It depends on what is covered under the manufacturer's warranty -- some Geek Squad coverage goes beyond standard "replacement" warranties found with some items.

  Answered 3 years ago by bnbest

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIf I buy a 3 year geek protection do I have coverage for the 1 year from company and then 3 extra years? Or is it 3 years from purchase date

Asked 5 years ago by Larry.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer Three years from date of purchase.

  Answered 2 years ago by HappySenior

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhen I purchased the warranty I was told that the water filters which are @ $50 would be available for 1/2 off or $25 for up to 5(6?) for the 3 yr warranty period. Tried to order them via the Geek Squad only to be told the water filters are consumables

Asked 5 years ago by rob.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer If it was in writing there should be no problem. If it was verbal, you may be out of luck.

  Answered 2 years ago by HappySenior

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI've spent two days, multiple hours on hold with Best Buy hoping for an appointment for a diagnosis of my non-cooling less than 2 year old Kitchenaid fridge, phone-diagnosed as compressor failure. Does this warrant a replacement?

Asked 5 years ago by Unhappycamper.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer If they can't fix it, more than likely they will replace it. Check your Geek Squad paperwork or their website to double check what your plan covers.

  Answered 5 years ago by researchqueen

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow do I apply for food spoilage reimbursement? I called and was told to search for "reimbursement" on your site but it shows no results.

Asked 3 years ago by LF.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer Buenos días escribo con mi reclamo a donde best buy me indico y aun no hemos recibido su respuesta. Que debo hacer? Respecto a los alimentos quede me dañaron Gracias Larissa Fernadez 7864865728 I am writing to formally submit a complaint regarding the purchase and delivery of my refrigerator associated with Order Number 1126038132901. The original refrigerator was damaged and had to be replaced. However, when the new refrigerator was delivered on February 11, 2026, it was left without being installed. As a result, all the food from my grocery shopping that required refrigeration spoiled. The value of the lost food exceeded $400.00 and included meat, chicken, fish, and other perishable items. The installation team returned on February 13, 2026 to complete the installation. At that time, the technicians informed me that their work order did not include installation, despite the fact that installation had already been paid for. Refrigerator details: Brand: Samsung Model: RS18A5101SR/AA

  Answered 3 days ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (5)