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Hi, Randi, We are very sorry for your bad experience here. You may check the link below to isolate the issue: https://us.en.kb.sony.com/app/answers/detail/a_id/42709. Regards, _Bob
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Hi, Randi, We are very sorry for your bad experience here. You may check the link below to isolate the issue: https://us.en.kb.sony.com/app/answers/detail/a_id/42709. Regards, _Bob