“put system in ,checked all plugs,jacks,etc.,Have HDMI cable .it works, but the center speaker and the subwoofer have no sounds? ?? HT-J5500W”

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• I found that you have to wiggle it a little while doing the speaker test. make sure your not clamping the plastic casing on the wire.

  Answered by xxplosive1323 10 years ago

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• I had the same problem, you probably have to try and jiggle the wires a little towards the plug in. Once you get it , it should sound great. Hope this was helpful.

  Answered by BBAddict 10 years ago

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• Susan1945, Try checking to make sure your receiver is receiving a 5.1 audio signal, and that the receiver is set to play a 5.1 audio signal. Without surround sound, the center channel will offer no audio. If you continue to experience difficulty, try reaching out to the Best Buy Geek Squad Agents or the Samsung customer service center directly for live troubleshooting. Thanks for your interest in Samsung products. --Mr. S

  Answered by Samsung 10 years ago

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