Questions & Answers

Q: QuestionI purchased an extended warranty for my LG OLED tv 2 years ago. I was told that with normal use I would not have to worry about screen burn in. However, I have since noticed a ghost image in the lower right hand corner of the screen.

Asked 6 years ago by Guy.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out about this. We can definitely take a look at this with you. I'm sorry you're running into issues. We'll likely start with sending out an agent for a diagnosis appointment and see the extent of the burn in. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI want a small TV to put right next to my bed so if I fall asleep it’ll turn off or whatever I don’t care about any bills and whistles I just want a TV that is sharp good color and clear and cheap

Asked 6 years ago by Anonymous.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out about this! We can definitely help you find a great model to do the job. We'd recommend connecting with your local store either over the phone or in person. And we'll be able to assist you in finding the best one. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 6 years ago by GeekSquadSupport

  
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Q: Questionwhat does the the two year warranty actually cover?

Asked 6 years ago by cokeman5246.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer So for every item it’s different but I’ll list out what it covers and how it’s processed TVs- all but physical damage (TVs over 48 inches someone is sent out the house to do the repair for smaller ones you come in store and it’s sent out for repair) Computers - basically all damage out side of software (laptop is sent out for repair) Appliances- most damages are covered unless it looks intentional (some one is sent out to the house) Small electronics and video games- all damage is covered by replacement in store(you go to customer service and they just replace it with the same item or give you how much you paid for it back

  Answered 5 years ago by Anonymous

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Q: QuestionWill the geek squad come out and sink my TV to cable and verify working with controller please? have 5 year plan.

Asked 6 years ago by Juls.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out about this. We can definitely do that for you. The 5 year plan wouldn't assist so much for this kind of service since it's not a repair or diagnostic. We'll definitely go over that with you and see what you'd like to do. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
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Q: Questionlooking for the price to install a sony 65" old tv already have an existing mounting bracket on the wall

Asked 6 years ago by bruno.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi Bruno. Thanks for your question! We can definitely do that. The price can vary slightly. I'd recommend visiting this comparison page between different options on our site: https://www.bestbuy.com/site/site/tv-home-theater-services/tv-mounting-packages/pcmcat748300648009.c?id=pcmcat748300648009#1. From there, get in contact with your local Best Buy store and they can help with setting up an installation!

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionIs there a protection plan that actually covers cracked screens ?

Asked 6 years ago by Nikki.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Thanks for your question, Nikki! Our Geek Squad Protection Plans coverage vary based on the item associated with the plan. At this time, none of our Geek Squad Protection Plans cover cracked screens on TVs. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionWhat exactly is covered under this plan?

Asked 6 years ago by Pepper.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Thanks for your question, Pepper! The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions regarding the specifics of your plan, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI have a 10yr old Mitsubishi projector that I want to upgrade to a newer model. Will Geek Squad come and install it for free if I purchased the 2yr extended warranty? Or is that a extra cost?

Asked 6 years ago by Vice.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Yes they will install that

  Answered 5 years ago by Vacationhome

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Q: QuestionI am planning on buying a device that has a history of defects. Does the 2-year warranty plan that I can purchase with the device cover faults with the controller like button jams, stick drift, and normal wear-n-tear?

Asked 6 years ago by Adan.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for your awesome questions. It sounds like this is a sort of game system like an Xbox or Nintendo Switch. It absolutely will cover faults like the ones you mentioned. I hope this helps. If you have further questions, we'd recommend contacting your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionWhat happens if my tv is messing up and I have warranty

Asked 6 years ago by Lissa.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for your great question. We'd like to know more about what's going on to find a way to help. We may be able to resolve the issue over the phone or send an agent out to the home to further help. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionWho do I call to file a claim on a dehumidifier that has a Geek Squad Protection Plan?

Asked 6 years ago by Anonymous.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for your great question. We'd recommend calling your local Best Buy store and go over what's happening. They'll be able to walk you through the steps for how we can get the issue resolved. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionWe have the 5 Year protection plan. TV screen was cracked and now no picture!! Please can someone tell me if I'm covered???

Asked 6 years ago by Brose.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out to us about this. I'm sorry to hear about your TV! We might be able to help out with this! We'd like to hear more about what happened and see how to assist. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI bought a 40 inch TV in Dec of 2019. I moved recently and turned on the TV to see lots of lines. Maybe pixel or heat damage. Is that covered with the extended two year waranty?

Asked 6 years ago by Yellow.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for your question. It's possible it could be covered. We would definitely want to take a look. Since it's a smaller unit, we'd recommend taking it into your local Best Buy so our Geek Squad can see what kind of damage we're dealing with. They'll be able to point you in the right direction. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI recently bought a Samung 43 inch UHD Smart TV, and now my TV won't cut on. Even though i bought the 2 year standard warranty for geek squad, can they still come down here and fix my TV even though I didn't buy the warranty for the TV?

Asked 6 years ago by Beastmode90.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for taking time to connect with us on this. I'm sorry to hear about your TV. We can come out whether you have protection or not to help out. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionIs it refundable

Asked 6 years ago by Anonymous.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for your question. We'd like to know more about what you're asking so we can try to assist. We'd recommend getting in contact with your local store who should have this answer. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionCan I call them to do a check on my Laptop I can't get any sound?

Asked 6 years ago by Tiny.

• A:Answer yes

  Answered 6 years ago by HopieVerified Purchase

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Q: QuestionCan I purchase a 5 year plan on a tv not purchased at Best Buy?

Asked 6 years ago by Hank.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi Hank. Thanks for your great question. You can only purchase the 5 year protection on a TV purchased through us. A membership like Total Tech Support can definitely help with diagnosing and discounting repair on a device that isn't purchased through us otherwise. Keep in mind, we do price match other retailers so if you're looking at a TV we sell as well, that may be the easiest. I hope this helps. If you have further questions, please reach on out to us.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionIS the charge for the warranty at $89.99 a one time charge (5 years) or a yearly charge

Asked 6 years ago by MurGor.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer One time charge.

  Answered 5 years ago by Scar

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Q: QuestionIs there a Geek Squad protection plan for other devices that I own even if I didn't purchase them from BB?

Asked 6 years ago by Country.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Thanks for your question! We do offer our Total Tech Support Membership that covers devices regardless of where they were bought. You can learn more about our Total Tech Support program at www.bestbuy.com/totaltechsupport.

  Answered 6 years ago by GeekSquadSupport

  
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