“Just purchased this range. To use a cooktop "burner", a random pad on the touchpad must be pressed. Clock brightness increases and the burners operate. It is not documented in the manual. Is this proper operation or is there a problem?”
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Thanks Regina. Let us know what your service person says. I called GE and got different answers from two different people on the GE help line. One is that the operation is correct and is due to regulations about energy saving. The time dims after about a minute and shuts down the entire system unless something is active. Then to bring everything active again a pad needs to be pressed. The second answer is that the burners should not require this action and I need a service call. I hope we can get an official written GE system design/engineering response on this. I also talked with different folks in the Best Buy Pacific Appliances stores - two different stores and got similar responses. There is no consensus. What is the truth?
Sorry, there was a problem. Please try again later.Morning, and thanks for the alternate tip on how to get the range top working...we have been opening the oven door because that works too! Seriously, we had our second GE Cafe Induction range delivered this Monday and it worked perfectly for 1 day and then this funky behavior started again...I say again because the first one delivered in early Dec did the exact same thing but then quit all together after 2 days...Holiday cooking on a hot plate was less than fun...love the ovens so decided to give the range another try and waited a month for delivery...once the replacement started the same behavior, we contacted the company...they said they had never hear of that happening before...they scheduled a repair Person to come tomorrow morning and we will see what happens...we think it is some kind of software issue...moving forward, not sure I want to trust this range...contact GE and see what they can do for you ...don’t let them tell you they have never heard of this problem...3 that we know of so far...
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