“This range came with a Café Cast Iron Griddle but I cannot figure out how to use it. When I set it on the range using sync burn, they auto-shut off. Can someone let me know how I can get this detected by the range?”
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Hi JustPurchased- Thanks for your purchase! Please check the model number. This model number does not come with a griddle. However, most griddles (that meet the cookware guidelines listed in the manual) can be used on the left burners when synchronized. Here are possible causes for these elements to shut off: 1) The cookware needs to be magnetic and flat. Use a magnet to check if the bottom of the griddle is magnetic and a ruler to see if it is flat. 2) If the element stays idle too long or does not detect the cookware for at least 30 seconds the elements will turn off. Try placing the griddle on the burners with food and then try to sync the burners. To sync the burners, set the far left knob to “sync burners” and use the knob next to it to adjust the temperature. If the above does not work, there may be an internal issue and we recommend service. You can contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - We hope this is helpful. Keep in touch at 1-800-626-2005 or GEAppliances.com - SUE@GEA
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