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Dear Zena, This is not the experience we want our customers to have. We would like to help you get this resolved. Please fill out this form so that we can assist you: http://csapps.acer.com/prompt/?key=bd6e0c61773b5ae99207513727245a3f57310eb4 NOTE: This is a one-time URL specifically generated for Zena. For others needing assistance, please contact Acer: http://www.acer.com/ac/en/US/content/service-contact Thank you Acer America
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