The coolest tech for the best mom everMother’s Day is May 11.Shop now

Skip to content
Main Content

Questions & Answers

Page Showing 1-20 of 191 questions
  • QuestionWhat is the difference between a Chromebook and a regular laptop?

    Asked by Anonymous.

    • Answer A Chromebook is a laptop, but different.. Instead of Windows 10 or Mac OS X, Chromebooks run Google's Chrome OS. These laptops are designed to be used primarily while connected to the Internet, with most applications and documents living in the cloud. Chromebook does not have a CD rom/DVD player. But a lot of people use a flash drive or a external HD. It only has a internal storage, Like a cell phone/mp3 player. This is why its a lot faster then most laptops. Don't plan on playing high end games.

      Answered by jlh050965

  • Question1.5 ghz seems slow, is it slow? Also, do you get any free online storage?

    Asked by Anonymous.

    • Answer Yes the 1.5GHz does look low BUTTT you cant judge a processor by just the clock speed anymore. Its not the old days where Intel's 400 MHz processor is 100 MHz faster than AMD's processor. Processor within the past decade have become much more advance and way more complicated. You now have duel core, quad core, octa core, and even 16 core processors today. Processors today are much more efficient with every clock cycle while using less power and the list just goes on. Anyways this fantastic Chromebook is great for watching YouTube, going on Facebook, online shopping and online gaming, video chatting, listening to music and much more. Please keep in mind this is a CHROMEBOOK NOT a Windows computer. In other words you cant download a regular Windows program we all know and love because this Chrome OS is based off Linux, its simply NOT made to run Windows programs. The Chrome OS is MADE to use very little resources making the overall experience on lower end hardware smooth as butter. Overall if you want or need a Windows laptop, get a Windows laptop but if you wanna give this Chromebook a chance Id say go for it. I did and I sure do love it, Its been fast while staying cool and silent. Also if you do buy this Chromebook or any Chromebook make sure to buy it with 4GB of RAM NOT 2GB because 4GB wont only improve the overall performance but it'll also future proof your machine to. As for the online storage you get 100GB FREE Google drive storage for 2 years and then after 2 years the 100GB storage will go away unless you pay for it after then.

      Answered by sayWHAT

  • QuestionWill this chromebook allow me to pay bills and shop online? Can I go to any website?

    Asked by Mia.

    • Answer I bought this chromebook to replace an older laptop. So far I have used it to browse the internet and I have paid several bills with it. It has worked perfectly for my needs. I know it won't be able to do some things like install games that require a Windows operating system, and it doesn't have Microsoft Office products (excel, word, etc.) but google has it's own version of these products that have worked just fine for my limited needs. This chromebook is also much faster and lighter than my old laptop. Also, if you use other google products such as gmail or a chromecast, it syncs perfectly and very easily with them. I'm far from a computer expert, but in my opinion, for someone who just wants to browse the internet, check email, watch youtube, etc, this is just about the perfect product. You get a fast, reasonably priced machine without paying for lots of "stuff" you don't really use and that can bog the machine down. I've been very happy with my chromebook and don't see myself ever going back to a regular laptop. Hope this helps.

      Answered by Jeff

  • QuestionIs it possible to upgrade the SSD?

    Asked by Anonymous.

    • Answer It is possible to perform the upgrade, but you'll theoretically void your warranty in so doing. There are a handful of guides that can be found online which provide details on performing the physical install. The short version is that you need only to remove the screws on the back, and then gently pry the case apart to access the drive. I'd recommend watching a YouTube video to be sure you're comfortable with the process. Something important to know is that you'll be VERY limited as to what sort of drive can be used as a replacement. It needs to be an m.2 42mm SSD. As far as I have found, there are only three manufacturers of this type of drive - Transcend, MyDigital and ZTC. Of those, Transcend is the only which is widely known, but many reviews indicate problems with their wake / sleep functionality when installed in Acer Chromebooks. I contacted Transcend technical support, and was assured this has been fixed by a firmware update released in May 2014. (Firmware revision: 20140516.) The Transcend firmware update utility is Windows only and won't run on the Chromebook itself. With that in mind, you may want to be sure you have some way of updating an m.2 SSD's firmware version before you assume that everything will work out of the box.

      Answered by Dave

  • QuestionI also want to know- does this have the IPS display?

    Asked by Mike.

    • Answer This Chromebook does, in fact, have the IPS display. It's very clear and I love the way it looks, but do sometimes wish it was a little brighter. I actually spent a lot of time trying to come up with a straight answer as to which of the Acer Chromebook models were IPS. In the end, I learned that reviews (such as this one, ironically) were not a reliable source of information. The best option is to look at the data sheets provided directly on the Acer website as they will detail whether a version has the IPS or regular TFT screen type. It's also worth mentioning that every CB5-571 model is the same, regardless of the last four characters of the model number. (The last four characters seem to only pertain to a specific re-seller.)

      Answered by Dave

  • QuestionCan you download Windows on this laptop?

    Asked by Anonymous.

    • Answer The short answer is that this is a Chromebook and not a standard laptop, so installing Windows is NOT possible. More technically speaking, the BIOS is incompatible with what you'd find on a standard Windows machine, so even starting the install process requires custom firmware and potentially other low level software modifications. That doesn't account for the fact that the SSD is only 16GB and Windows 7, 8 or 10 would use nearly all of that for the install alone. All of that said, if you were just really bored, you could theoretically: 1. Open the machine and upgrade the SSD (voiding your warranty). 2. Install Linux in a chroot environment using something like crouton. 3. Load up some Virtual Machine software such as VirtualBox. 4. Install and run Windows (badly) in a heavily emulated environment. Chromebooks, in general, are built for running ChromeOS (and Linux, if you're a tinkerer). You're likely to have nothing but headaches and disappointment if you try to use them outside of those confines. Hope that helps!

      Answered by Dave

  • QuestionI am torn betweenthis one and the Toshiba Chromebook 2. Ugh!

    Asked by Anonymous.

    • Answer I had once a Toshiba,, started getting a whole bunch of red lines all over the screen,, never went back to that brand, I think I've had like 4 Acer computers in the past, this is my 2nd chromebook, the first one bought it like a year ago,, the C720, gave that one to my girlfriend and still going strong, and thats including the battery,,

      Answered by Petermrsandman

  • Questioncan I add a printer?can I add a printer?

    Asked by Anonymous.

    • Answer Yes. I have a wireless hp printer connection that I use.

      Answered by Alrightmommy

  • QuestionDoes a chromebook require anti-virus software? Or is it less acceptable to viruses like say a mac is?

    Asked by JacobW.

    • Answer No, this does not require antivirus. Unlike a mac/pc you don't install programs onto it. You enable extensions in the browser.

      Answered by Solman

  • QuestionWhat if you are returning back the Acer Chrombook 15, what items do you put back?What kind of stuff like do I need to restart the laptop, delete everything, please help me I need to know, I try to look in youtube but there's nothing that can help me. And do we get our money back when we give the laptop to them? I hope we get our money back.!

    Asked by Anonymous.

    • Answer Go in to settings, then scroll down to advanced settings. Click on that and scroll all the way down to Powerwash. Click on that and it resets the Chromebook to it's original settings.

      Answered by Andrew

  • QuestionAre there any word processing programs (to write papers, résumés etc) that are installed on the laptop or can you only use google docs?

    Asked by tlj1cookie.

    • Answer Hello, Google Docs is a part of the Chromebook and it's operating system. It is a Google made product and operating system. Since it is mainly a web-based (OS) operating system, you are using and changing your documents in an online system. However, you can have Google Docs save and edit offline too if you set it up that way. You are not limited to Google Docs though. If you have a subscription to say, Microsoft's Office 365, you can use that as well to do your Word documents, Excel Spreadsheets, etc. Basically, anything that you can edit online, you can use on your Chromebook. The main difference between it and any Windows or Mac based computer is that the Chrome OS runs and updates online. The hard drive is smaller, so you can save documents, pictures, etc. on it, but it is based on an online model, where everything you do they want you to utilize the Internet and it's cloud systems, especially Google Docs, Google Drive, etc. I hope that helps you out!

      Answered by Cradaddy

  • QuestionWhat is the difference between this and the CB5-571-C1DZ? Does it have a IPS screen?

    Asked by jexs.

    • Answer I spent about a week trying to come up with an answer to this question before ultimately buying the BestBuy model (which does, definitely, have an IPS screen that I really enjoy). What I was able to learn was that all of the CB5-571 models are the same. The last four characters seem to only be used to differentiate the re-sellers of the devices.

      Answered by Dave

  • QuestionHow is it for writing papers for college and note taking

    Asked by Nickie.

    • Answer This was one of the devices I was looking at for note taking in class (this and a tablet). I prefer the ease of writing by hand and being able to draw as needed, so I went with a tablet with great note-taking ability (Dell 7000), however, the chromebook was a close second for me because of just how many apps Google has available for it that make it a beast for taking notes in class. It is fast to boot up, has a quick and responsive keyboard, and a plethora of note-taking apps and other school-related functions. I would say if you have no problem taking notes by typing, you could not go wrong with this Acer. Hope this helps!

      Answered by Stewblock

  • QuestionI have interent wifi through Comcast. can I just use my pastword and connect to interent that way only?

    Asked by Anonymous.

    • Answer That's how I do it. We have comcast wifi too.

      Answered by lavona

  • QuestionDoes this have Wifi? Also, how is the screen resolution/display?I read some impartial online reviews that said the display is dull and not very bright. Is this true? I also read it doesn't have Wifi built in. Is that also true? Thanks.

    Asked by Anonymous.

    • Answer On the two that I own I have no issues with the display appearing dull or not being bright. I think that they are beautiful displays. Yes WiFi is built in as this is the only way to really use these. Without it there isn't much you can do on them.

      Answered by GPark4

  • Questionis google maps available

    Asked by charley.

    • Answer If you're connected to wifi, you can use this device to access the "google.com/maps" URL via the browser. In that case, it works the exact same as if you were using a normal laptop / desktop. There is no dedicated maps app in the Chrome store, and the Chromebook doesn't have any GPS or cell (3G / LTE) capabilities. In short, it won't work anywhere a regular laptop wouldn't unless you tether it to a smartphone / mobile hotspot.

      Answered by Dave

  • QuestionIs this Chromebook good for a college student? I am looking into buying a laptop for college and I just want to know if the weight and size is a barrier for carrying the laptop back and forth to class? Is there another option I should consider?

    Asked by Andread.

    • Answer It might be a little heavy to carry around for school as it is one of the heaviest chromebooks out there. If I were you I would look at the new acer chromebook 14 which just came out which is a little smaller, a lot lighter, but also is made out of aluminum and looks very sharp.

      Answered by AlexinNJ

  • QuestionUSB Ethernet adapterCan you use a USB Ethernet adapter to establish your internet connection or do you have to use wireless?

    Asked by Kevin.

    • Answer Yes, you can absolutely use a USB Ethernet adapter to connect to the internet. I use the Plugable 3-Port USB 3.0 Hub with Built-In 10/100/1000 Gigabit Ethernet LAN Network Adapter and it increased my upload/download by more than 2x. You just plug it into the USB 3.0 port on the Chromebook then plug your ethernet cable into the adapter and Chrome OS automatically recognizes that you are connected to ethernet. Very simple.

      Answered by Ray

  • Questionis this a good gaming computer?

    Asked by Anonymous.

    • Answer Only for light games, such as Solitaire, etc.

      Answered by JamesH

  • Questioncan I video chat on the Acer 15.6 Chromebook. I teach English to students in China

    Asked by melissa.

    • Answer I used it with Adobe connect to take a video class so I'd say it's great for that use.

      Answered by Brandi