Questions & Answers

Q: QuestionDoes the carrying case shown in the pictures come with it?

Asked 2 years ago by Anonymous.

• A:Answer Yes.

  Answered 2 years ago by TeamAcer

  
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Q: QuestionDoes Windows come with it?

Asked 2 years ago by Foxtrots.

• A:Answer This does not have Windows. It is Chrome OS

  Answered 2 years ago by Anonymous

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Q: QuestionIs this a refurbished (renewed) model?

Asked 2 years ago by Muffy.

• A:Answer No, the Best Buy product page does show this as having a one year manufacturer's warranty, so this is not a refurbished model.

  Answered 2 years ago by TeamAcer

  
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Q: QuestionAcer 315 cursors frozen and I can’t turn off laptop. I have 8 short black lines on pictures home page. Won’t continue to charge. Lid was closed for 8 hours with no charge to it. What do I do?

Asked 8 months ago by Help.

Q: QuestionCan the RAM be upgraded

Asked 1 year ago by amigo.

• A:Answer No. All Chromebooks have onboard memory and is not upgradeable.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionHow can one tell if any model of Acer Chromebook has touchscreen, on the box, before purchase?

Asked 1 year ago by Anonymous.

• A:Answer Most models will have the letter T in the model name to designate touch screen capability. Please note that not all touchscreen models may have this in the model name, so we recommend you check the specifications of the device to make sure it has the features you need.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionDoes the laptop have a adaptable external DVD port?

Asked 1 year ago by Anonymous.

• A:Answer This Chromebook has 2 x USB-C 3.1 and 2 x USB-A 3.1 to connect compatible peripherals.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionHow is the durability and does it go well with dj

Asked 1 year ago by jdididi.

Q: Questionthe touch pad is not working, Why?

Asked 1 year ago by Anonymous.

• A:Answer Try the steps on this link: https://support.google.com/chromebook/answer/1047367?hl=en Scroll to the bottom of the page and try the steps on how to fix the touchpad. If these steps do not resolve the issue, please contact Acer support at 866-695-2237. Agents are available 24/7 for in-warranty products.

  Answered 1 year ago by TeamAcer

  
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Q: Questioncan i get netflicks with this chromebook. thank you.

Asked 1 year ago by SueT.

• A:Answer Greetings from the Intel team. Thank you for your question. Yes, you can watch Netflix on Google Chromebook and Chromebox computers using the Chrome browser or the Netflix app from the Google Play Store. How to use Netflix on your Google Chromebook or Chromebox: https://help.netflix.com/en/node/296 For detailed information about the Intel® Celeron® Processor N4020, visit: https://ark.intel.com/content/www/us/en/ark/products/197310/intel-celeron-processor-n4020-4m-cache-up-to-2-80-ghz.html Thank you for choosing Intel! Emilio_Intel

  Answered 1 year ago by Intel team

  
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Q: QuestionCan i access my icloud account on this chromebook ?

Asked 1 year ago by sunday.

• A:Answer Yes, you can access your iCloud account on your Chromebook. Here are the steps to do so: 1.Open the Chrome Browser: Click on the Chrome browser icon on your Chromebook. 2.Go to the iCloud Website: Type iCloud.com in the address bar and press Enter. 3.Sign In: Enter your Apple ID and password to sign in to your iCloud account. 4.Access iCloud Services: Once signed in, you can access various iCloud services such as Mail, Contacts, Calendar, Photos, and more directly from the browser.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionCan you use a wireless printer with this laptop ?

Asked 1 year ago by Pv.

• A:Answer Yes I can

  Answered 9 months ago by mary1978

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Q: QuestionCan I use a flash drive or SD card with this.

Asked 1 year ago by Meurgs.

• A:Answer Yes, you can use a flash drive and this Chromebook has a mini-SD card reader as well.

  Answered 1 year ago by TeamAcer

  
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Q: Question1.Can I download and install Forti Client VPN and remote desktop software to this device?? 2.Can download and run Adobe Acrobat Pro DC on this chromebook? 3. Can I hook up an external mouse via USB ports?

Asked 1 year ago by Ying201.

• A:Answer Chromebooks run off apps like Android phones or tablets. If the software you want to run is available at Google Play Store then it should work with the Chromebook. You may have to verify with the software vendor that they have a version available for Chromebooks. Adobe Acrobat Pro DC (or any other versions) only run on MacOS and Windows. Yes, you can use a wireless or USB mouse with any Chromebook.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionIs the input of the charger : 110V ~220/240V?

Asked 1 year ago by Ying201.

• A:Answer Yes, all Acer laptops and Chromebooks include an AC adapter that supports 100v-240v.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionIs the input of the charger : 110~220/240V ?

Asked 1 year ago by Ying201.

• A:Answer Yes, all Acer laptops and Chromebooks include an AC adapter that supports 100v-240v.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionDoes it have a camera on it.

Asked 1 year ago by SherryBerry.

• A:Answer Yes, it has a camera on it and you can turn it to the inside to show yourself or ti the outside.

  Answered 1 year ago by MelissaMVerified Purchase

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Q: QuestionCan you upgrade the RAM to 16GB?

Asked 1 year ago by Nick12.

• A:Answer Memory on Chromebooks is onboard and not upgradeable.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionAre there heat/air vents in the bottom of this Chromebook?

Asked 1 year ago by Idahogal.

• A:Answer Yes, the CB315-3H-C69K has air vents on the bottom of the Chromebook.

  Answered 1 year ago by TeamAcer

  
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