“Purchased this chrome book from Best Buy Gilbert Arizona around 1.5 years back and now battery not charging when plugged. What options do we have now?”
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I just bought the Chromebook, but I had the same problem with the HP laptop I bought several years ago. Like the Chromebook, it also charges via a USB-C port. The fingers in the USB-C connector on the power supply cable eventually wore out and would not make a tight, reliable connection. A new power supply (can be bought inexpensively) fixed the problem.
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