Questions & Answers

Q: QuestionDo Usi pens work on this chromebook?

Asked 3 years ago by USI.

• A:Answer Yes.

  Answered 3 years ago by JohnVerified Purchase

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Q: QuestionI bought this in Nov 2021 can't get microphone to work suggestions?

Asked 3 years ago by Akdave.

• A:Answer Please contact Acer support for assistance with your microphone. They can be reached at 866-695-2237, 24/7 for in-warranty products.

  Answered 3 years ago by TeamAcer

  
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Q: Questionthis model is a touchscreen, can I use a mouse instead ?

Asked 3 years ago by jrmc.

• A:Answer We use a mouse on ours, a Logitech wireless mouse.

  Answered 3 years ago by OwlsVerified Purchase

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Q: QuestionIs there a fan? If so, is it loud?

Asked 3 years ago by Marty.

• A:Answer There is a fan but it does not turn on until you use it for a long time and you can hardly hear it

  Answered 3 years ago by Bruce

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Q: QuestionDoes Microsoft 365 need to be purchased in order to have Word and Excel on this computer?

Asked 3 years ago by NC.

• A:Answer You should check the Google Play Store to see which Office apps are available to install on your Chromebook. We think those apps are available separately.

  Answered 3 years ago by TeamAcer

  
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Q: QuestionHow well does this work with Google Meet Live meetings?

Asked 3 years ago by drbb.

Q: QuestionCan I use the Google Play Store on this Chromebook?

Asked 3 years ago by MKB.

• A:Answer Yes you can !

  Answered 3 years ago by Beast

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Q: QuestionCan you play Games on this Laptop

Asked 3 years ago by Rose.

• A:Answer Chromebooks run off apps like and Android phone or tablet. If the game you play is available on Google Play Store or Chrome Web store, it should run fine as long as the Chromebook specs meet or exceed the requirements of the game.

  Answered 3 years ago by TeamAcer

  
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Q: QuestionDoes it have wifi 6 or 5

Asked 4 years ago by ah.

• A:Answer This has 802.11 a/b/g/n/ac/ax which is compatible with wifi 6.

  Answered 4 years ago by TeamAcer

  
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Q: QuestionWhen does the warranty start? I just returned another brand because the warranty started from the time it arrived at the warehouse (5 months ago)!

Asked 4 years ago by Loves2dogs.

• A:Answer The Acer manufacturer's warranty starts from date of purchase by the consumer.

  Answered 4 years ago by TeamAcer

  
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Q: Questionwhat is the UAE date

Asked 4 years ago by Stumpy.

• A:Answer According to Google the AUE for this Chromebook is June 2028.

  Answered 4 years ago by TeamAcer

  
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Q: QuestionDoes this chrome book have WiFi

Asked 4 years ago by BillA.

• A:Answer All Acer Chromebooks and laptops include wifi capability.

  Answered 4 years ago by TeamAcer

  
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Q: QuestionDoes this have built in antivirus?

Asked 4 years ago by Antivirus.

• A:Answer Hello there. Thank you for your question. Looking at the product page, it does not appear to. In this instance, we suggest verifying this information directly with the retailer support center using the link below: ***https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001*** You can also chat with a Best Buy agent by clicking the chat button that is located in the lower right corner of the retailer website. Thank you for choosing Intel!

  Answered 4 years ago by Intel team

  
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Q: Questionplay store access for apps?

Asked 4 years ago by rclyburn.

• A:Answer Yes.

  Answered 4 years ago by TeamAcer

  
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Q: Questionhow many and Where are the speakers? what kind of speakers this laptop have?

Asked 4 years ago by rose.

• A:Answer The 2W speakers are on the bottom at the front of the Chromebook.

  Answered 4 years ago by TeamAcer

  
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Q: QuestionDoes this Chromebook have a Kensington lock slot? This is a must for me when travelling.

Asked 4 years ago by TheDevilsAdvocate.

• A:Answer This Chromebook does not have a Kensington lock slot.

  Answered 4 years ago by TeamAcer

  
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Q: QuestionDoes this have an HDMI port?

Asked 4 years ago by ShastaRose.

• A:Answer Yes.

  Answered 2 years ago by TeamAcer

  
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Q: QuestionI believe the screen on this model is considered 3:2. When using chromecast does this screen size affect the TV picture? Please advise. Thanks.

Asked 4 years ago by johnnyuma.

Q: QuestionWhen watching Netflix on this device what will be the resolution? 720 or 1020?

Asked 3 years ago by Cporr.

• A:Answer It should be 2256 x 1504 which is the supported LCD resolution on this Chromebook.

  Answered 3 years ago by TeamAcer

  
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