Questions & Answers

Q: QuestionWhat year mode is this, and does the keyboard have rgb lighting.

Asked 5 years ago by Sawyer.

• A:Answer This model first started shipping in July 2019, but we would need the serial number to determine when it was manufactured. Yes, this model has RGB keyboard backlighting.

  Answered 5 years ago by TeamAcer

  
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Q: QuestionWhat is the refresh rate for this model.

Asked 5 years ago by Anonymous.

• A:Answer This laptop has a 60hz LCD panel.

  Answered 5 years ago by TeamAcer

  
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Q: QuestionCan you add more ram to it like another 8 ram

Asked 5 years ago by Nick.

• A:Answer Yes, it is expandable upto 32GB.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionDo you have a acer helios 300 with 144 refresh rate...thanks

Asked 5 years ago by Laptop.

• A:Answer Yes, here is the link where you can view all the models: https://www.acer.com/ac/en/US/content/predator-models/laptops/predatorhelios300 Just click on the More button to see the specs.

  Answered 5 years ago by TeamAcer

  
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Q: QuestionAll I Want To Know Does This Support Hyperx Mouse? Like Connect It To The Labtop And For Headsets What Type Are Compatible Just Trying To Make Sure Before I Get This

Asked 5 years ago by iva.

• A:Answer Most any USB or wireless mouse should work fine, as well as the headset of your choice. You might also post your question on the Acer Community where there are many users that post questions and offer help and advice on Acer products. The link is: https://community.acer.com/

  Answered 5 years ago by TeamAcer

  
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Q: QuestionIs this 144hz or 60hz and is it the same as PH315-52-710B just bigger screen or is this older model

Asked 5 years ago by Nick.

• A:Answer This Helios 300 model has a 60hz LCD panel. The main differences between the two models is the screen size, refresh rate and amount of memory.

  Answered 5 years ago by TeamAcer

  
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Q: QuestionI just got mine. The first time I opened it, it says “no bootable device”. Called the Acer support, still cannot fix it. I cannot return it due to coronavirus.

Asked 5 years ago by Elissa.

• A:Answer Based on the information provide your laptop is in need of repair for the hard drive. To get to support please call 866-695-2237; their hours are 6am-5pm CST, Mon-Fri. https://www.acer.com/ac/en/US/content/service-contact

  Answered 5 years ago by TeamAcer

  
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Q: QuestionCan I play Fortnite and roblox on this

Asked 5 years ago by Rigby.

• A:Answer Yes you can. It has enough power/resource to handle the most graphic-intensive games

  Answered 5 years ago by MatWilDidITVerified Purchase

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Q: QuestionIs this the 2019 model?

Asked 5 years ago by Modattack.

Q: QuestionIs there a model with ray tracing lots of storage and at least 3 hours of battery?

Asked 5 years ago by Aids.

Q: QuestionDoes this laptop have a rgb keyboard?

Asked 5 years ago by CMATT.

• A:Answer Yes, this laptop has an RGB backlit keyboard.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionIs the 8GB of memory installed a single stick or two 4GB sticks running in dual channel?

Asked 5 years ago by FalonDin.

• A:Answer This comes with 1x8GB system memory.

  Answered 5 years ago by TeamAcer

  
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Q: Questionit already comes with windows 10 ?

Asked 5 years ago by Adri.

• A:Answer Yes.

  Answered 5 years ago by TeamAcer

  
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Q: QuestionThis notebooks supports 144hz? If so why can't i change to 144hz after buying one. If i'm not happy, is it possible to change for a better one if i add cash?

Asked 5 years ago by Caio.

• A:Answer No, this Predator model has a 60hz LCD panel and is not interchangeable or upgradeable. If you need a 144hz laptop we recommend a model such as the PH315-51-78NP; specifications can be seen here: https://www.acer.com/datasheets/2018/4876/PH315-51/NH.Q3FAA.001.html

  Answered 5 years ago by TeamAcer

  
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Q: Questionis this computer a 144hz screen?

Asked 5 years ago by mi.

• A:Answer Yes, it has a 144 Hz display.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionWhat backlit keyboard colors does it offer?

Asked 5 years ago by Hc.

• A:Answer This laptop has an RGB backlit keyboard.

  Answered 5 years ago by TeamAcer

  
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Q: QuestionHey is there going to be another of this laptop because i wanted one but got sold out

Asked 5 years ago by Max.

Q: QuestionWhen will the 16gb of the same version will be release? Like in the photo I attached.

Asked 5 years ago by Dani.

Q: QuestionHow do you factory reset the Acer Predator

Asked 5 years ago by Ejg19671.

• A:Answer Here is a link with the instructions that you should find helpful: https://au.answers.acer.com/app/answers/detail/a_id/38286/

  Answered 5 years ago by TeamAcer

  
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