“We recently moved and when we went to set up our Xbox One it says it’s connected to the internet but won’t actually let you do anything you need internet for, like online gaming, Netflix, etc. Any suggestions?”
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Hi there. Thanks for reaching out about this! I'm sorry you're running into these issues. We've seen this kind of thing before. We are able to come out there and take a look with you if you'd like or try and troubleshoot the problem over the phone. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
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