Questions & Answers

Q: QuestionDoes this service include setting up my network?

• A:Answer No, this service does not include network setup, configuration, repair, or troubleshooting.

Q: QuestionWill the Geek Squad agent activate my modem?

• A:Answer Yes, the agent will activate your modem as part of the setup process.

Q: QuestionWhat happens if the agent needs to contact my ISP during setup?

• A:Answer If the agent needs to call your ISP, they will add time to the job in 30-minute increments.

Q: QuestionWhat will the Geek Squad agent use to verify my internet speed?

• A:Answer The agent will use a cell phone or laptop to verify your internet speed.

Q: QuestionWill the Geek Squad agent show me how to use my new modem?

• A:Answer Yes, the agent will provide an educational demonstration of your new equipment and answer any questions you may have.

Q: QuestionWhat will I be charged for the Geek Squad to connect a new router I just purchased from Best Buy, to my computer and the 3 wi-fi ready TV’s so they all work off the new router?

Asked 2 years ago by Rick.