Questions & Answers

Q: QuestionWill the technician configure my TV's software?

• A:Answer Yes, the technician will complete your smart TV’s initial software configuration process.

Q: QuestionDoes the service include cleaning up the workspace?

• A:Answer Yes, the service includes cleaning up and removing packaging after the installation.

Q: QuestionDoes the service include a demo of the new technology?

• A:Answer Yes, the service includes a system demo and education on the new technology.

Q: QuestionCan the service provider program my remote controls?

• A:Answer Yes, the installers will program manufacturer or service provider remote controls.

Q: QuestionWill the service include unboxing of my new video device?

• A:Answer Yes, the service includes delivery and unboxing of your new video device.

Q: QuestionHow many video devices can the service connect to my TV?

• A:Answer The service can connect up to two video devices to your TV or A/V receiver.

Q: QuestionWill the installers connect video devices to the TV?

• A:Answer Yes, they will connect up to two video devices to your TV or A/V receiver.

Q: QuestionDo they provide a demo of the new technology?

• A:Answer Yes, they will perform a system demo to show you the features and benefits.

Q: QuestionCan the installers program remote controls?

• A:Answer Yes, the installers will program manufacturer or service provider remote controls.

Q: QuestionWhat is the workmanship warranty for this service?

• A:Answer The workmanship warranty is for 90 days.

Q: QuestionHow many subscription services can be configured?

• A:Answer Up to three subscription services can be configured as needed.

Q: QuestionDoes the service include cleaning up the work area?

• A:Answer Yes, the service includes cleaning up the work area and removing packaging.

Q: QuestionWill they connect the video device to my network?

• A:Answer Yes, they will add your video device to your existing wireless network.

Q: QuestionHow can i add configuration and demonstration to tv installation

Asked 4 days ago by Jrys.

Q: QuestionHOME THEATRE SETUP (AUDIO/VIDEO): AMAZON FIRE STICK + PROJECTOR (EPSON)

Asked 3 weeks ago by Anonymous.

Q: QuestionDo you remove the old TV - also bought from Best Buy?

Asked 1 month ago by Anonymous.

• A:Answer Yes, almost 20 years ago

  Answered 1 week ago by GadgetGeekVerified Purchase

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Q: QuestionWill they also ensure my receiver audio is set up and sound is accurate?

Asked 1 month ago by Anonymous.

• A:Answer Yes. The installation was perfect. The installation agents made sure everything was hooked up and working correctly! These guys did an amazing job!

  Answered 2 weeks ago by TrishaMVerified Purchase

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Q: QuestionHow long is your extended warranty on a 65 in 4k tv and how much ?

Asked 4 months ago by Anonymous.

• A:Answer You can check any of the TVs you want on BestBuy.com they have the available Geek Squad protection plans listed to the right and down a bit check it out, each plan is based off the cost of the tv more expensive TVs will have a higher coverage cost. So select the TV you are interested in and you should be able to see the cost and how long they will cover the tv for as there are multiple plans covering 2-5 years with different cost for each.

  Answered 2 months ago by Anonymous

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Q: QuestionDELIVERY IS INCLUDED? ALSO SET UP A SOUNDBAR? FOR THE PRICE $119.99

Asked 5 months ago by NICK.

• A:Answer Delivery is only free on some TVs or with special sales, if you check the TV you want and scroll down on Bestbuy.com there will be a panel on the right that will have delivery options if you want mounting and installation this starts at 179.99 and depending on what you want done can go upwards depending on size of TV and what you are adding to the system, Like the Soundbar set up is an additional cost as well. The TV mounting at 179.99 just covers taking it out of the box and mounting it to the wall no connections to devices or demo. The Sound bar setup and mounting was showing as 169.99, this would be in addition to the tv mounting and neither would include the mounts for the units.

  Answered 2 months ago by Anonymous

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