“Why does this NOT allow me to use the Redemption Code contained inside the package??? I have been through two already (first one didn't work, brought back...second one didn't work). Adobe gives me a message to contact Retailer. Kinda angry.”
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I had this same problem. Best Buy customer service told me that it was up to Adobe to fix the situation. They were kind enough to refund my money the first time and my second copy worked without a hitch. Are you sure you are using the right code? I know some people actually try to use the numbers you can see outside the box.
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