“I read the Best Buy reviews after purchasing the software. I too am having a problem with ADOBE refusing to recognize the redemption code included with the software I purchased from Best Buy. Has anyone been able to resolve the issue?”

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• Support had to assist with the redemption code and everything works fine

  Answered by JackieS 4 years ago

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• Got problem fixed. Geek Squad member Eric spent almost 90 minutes on chat with Adobe to get them to issue serial numbers so I could activate software. Kudos to Eric --- not so much to Best Buy. NOTE: when I purchased software the cashier said that I could return the software as long as the it was not "activated". When I returned to the store, the store manager said that I could not return the software if the packaging was "opened", even if I could not activate and use the software. Eric's efforts kept me from getting very upset.

  Answered by Drifter 4 years ago

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