“I bought this monitor and received it in the mail today. When I plugged it in, the screen is completely black, but the blue light is on and the back illuminates. I can't see a menu on the screen. Did I buy a dud or do I need to do something else?”
Answer This Question
1-2 of 2 Answers
Please reach out to Dell support team through Twitter (@Dellcares) to diagnose the issue and get it sorted. If the monitor is detected defective by Dell, do work with Best Buy support team for the best option to resolve this situation.
Sorry, there was a problem. Please try again later.It should come on just like any other monitor does. As long as your computer, and video card are functioning properly, as well as your monitor cable, it should work. The monitor has to be set to the correct input, which you set through the monitor OSD, but if you cannot access the monitor’s menu, you may have a bad monitor.
Sorry, there was a problem. Please try again later.