“Why do I see AL Nanobuds 2.0 on bluetooth twice but when I connect to both and try to play music it only plays on one of the earphones.”
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Hi there - we recommend performing a reset on your earbuds and reconnecting to your device. To perform a Soft reset simply drop the earbuds back in the case and hold the touch button, the LED will go off, let go after 2S and the earbud will be reset without losing any pairing information. Please reach out to us on our social media channels (Facebook: @alteclansing, Instagram: @alteclansingoffical) or by phone at 1-855-292-4087 if you have any other questions!
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