“My earbud is not working, it's show just the red right and nothing else.”

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• Throw it into the trash and get something better.

  Answered by Henry 3 years ago

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• Hi there — if the NanoBuds 2.0 have already been charged and still flashing a red light, you can perform a soft reset. To do this, simply drop the earbuds back in the case and hold the touch button. The LED will go off and you can let go after 2 seconds. The earbud will reset without losing any pairing information. If this does not help resolve the issue, please contact us by phone at 1-855-292-4087 or by our social media channels (Facebook: @alteclansing, Instagram: @alteclansingoffical). We'd be happy to assist you!

  Answered by AltecLansingCustomerServ 3 years ago

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