Questions & Answers

Q: QuestionDoes this have to be plugged in all the time or will it hold a charge? (For how long?) is everything included to add photos from laptop to this photo display? What accessories are included?

Asked 5 years ago by Roxfox.

• A:Answer Yes, this frame needs to be plugged in all the time. The frame does not have internal memory storage, you will need either a USB flash memory or SD memory card to add photos to the frame.

  Answered 5 years ago by Aluratek

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Q: QuestionMy frame is all of a sudden showing multiple pictures at a time. I wanted to go back to just one picture at a time in the slideshow. I do not want to reset it as I will lose my pictures.

Asked 3 months ago by Toomany.

Q: QuestionPics on my Aluratek are dull looking with an aura around them. It worked fine yesterday. Thoughts ?

Asked 7 months ago by Deb.

Q: QuestionWhen I send pictures to the frame from my phone, they do not show up. I’ve already restarted the frame two times any other suggestions?

Asked 10 months ago by Lisa.

Q: QuestionWhere do I find the ID number on my Aluratek digital frame?

Asked 11 months ago by Anonymous.

Q: QuestionThe power went out and now the time/date shows 12/31/1969 and a random time. How do I set the time and date? I see no time/date setting. I had it set to turn on and off at certain times and that setting is no longer there either.

Asked 11 months ago by Pat.

Q: QuestionI got a message that I needed to update my frame. I did so, but now it is not working. In repeated efforts to open the app I get messages saying iCloud photo frame has stopped.

Asked 1 year ago by DonH.

Q: QuestionMy Alluratek digital photo frame does not power up

Asked 1 year ago by Greg.

Q: QuestionMy old frame malfunctioned, so they sent a new one. I can see the photos of the old frame on the app, but the frame won’t turn on for me to access it on the app. How do I transfer photos from the old frame to the new one without the original photos?

Asked 1 year ago by Whitney.

Q: QuestionHow do I get volume or turn up the volume on a video without a headset?

Asked 1 year ago by Rob.

Q: QuestionI need to reset my frame after a recent move. I don’t have the QR code to scan again. Help

Asked 2 years ago by Sunshine4pc.

Q: QuestionI am able to email photos to the frame, but others are not able to do this. Do I need to provide permissions?

Asked 2 years ago by KayCee.

Q: QuestionOnce using frametime, using the crop feature, won't save or add ,load up the crop picture. Why?

Asked 2 years ago by Dottedswiss.

Q: QuestionSent up digital frame. Sent link to allow others to share photos through Frametime app, however when you click the link it says it had expired already.

Asked 2 years ago by Grace.

Q: QuestionRe 13.5 inch model AWS13F. Should I turn off the Smart Frame at the end of the day?…. Or can it be left on ALL the time?

Asked 2 years ago by Brad.

Q: QuestionCan I bind my Alura Frame to the Aluratek frame?

Asked 2 years ago by Vic.

Q: QuestionHow do you add a music list?

Asked 3 years ago by Anonymous.

Q: QuestionAluratek15 will not take any user name on set up

Asked 3 years ago by Anonymous.

Q: QuestionIs there an option on the frame to shuffle the pictures?

Asked 3 years ago by Charlee.