Questions & Answers

Q: QuestionIs there a monthly fee in order to connect with my phone?

Asked 1 year ago by suze.

• A:Answer HI there , the Zepp App is free to use all the features on the watch , however there are some subscriptions which are totally optional like Zepp Aura and Zepp Coach. Kieron | Amazfit Support

  Answered 1 year ago by Amazfit

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you lock the phone so during school no calls can be received and kids can’t play on gsmes

Asked 2 years ago by Kat.

• A:Answer HI there , you can disable calls on the watch , but unable to lock the watch so calls aren't received and games are not on the watch by default they need to be dowloaded from the App Store found in the Zepp App so you can make sure there aren't games on the watch during school. Kieron | Amazfit Support

  Answered 2 years ago by Amazfit

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionHello, I understand it has a vibrating alarm, how many alarms can you set

Asked 10 months ago by Gates.

This question was asked about the related product: Amazfit - Bip 5 Smartwatch 46mm Polycarbonate Plastic - Black - (2023)

• A:Answer Hi Gates, you are able to set up to 10 different alarms. Michael | Amazfit Support

  Answered 10 months ago by Amazfit

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I place a call using Alexa?

Asked 1 year ago by Charles.

This question was asked about the related product: Amazfit - Bip 5 Smartwatch 46mm Polycarbonate Plastic - Black - (2023)

• A:Answer No you are not able to place a call using Alexa. Please note the functions that are supported are asking it any questions, setting up a list or timer, and controlling any smart home devices. Michael | Amazfit Support

  Answered 1 year ago by Amazfit

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHello. I'm a football official and I need a simple, easy to use watch that keeps time as a back up for game clock and play clock as well as for timeouts. For example, does the watch have a timer feature to count backwards? 12 minutes, 60 seconds, etc.?

Asked 1 year ago by Referee.

This question was asked about the related product: Amazfit - Bip 5 Smartwatch 46mm Polycarbonate Plastic - Black - (2023)

• A:Answer Hi there, Yes , the Bip 5 has both a stop watch and countdown app built in for your purpose. Kieron | Amazfit Support

  Answered 1 year ago by Amazfit

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a way to update or change any setting to improve location accuracy? My watch isn’t measuring distance walked correctly.

Asked 1 year ago by AB2024.

• A:Answer Hi there, Did you initiate the search for a GPS signal before running? If you just wear the watch to record your running without using any activity mode, the distance is roughly converted by stride and steps. Before you start an activity, please wait until GPS has full signal. The longer you wait the more it will grab and the better your signal will be. Please try to start a new workout session by choosing an activity mode to have a check. If your issue persists, please reset your watch to factory settings and re-pair it to have a try. Kieron | Amazfit Support

  Answered 1 year ago by Amazfit

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this watch monitor sp02 levels 24/7 and include an app to track it along while you sleep, I have sleep apnea and would like to know if it would track sp02 all day and night

Asked 1 year ago by Atwvw.

This question was asked about the related product: Amazfit - Bip 5 Smartwatch 46mm Polycarbonate Plastic - Black - (2023)

• A:Answer Hi there, Yes , the Bip 5 does have the ability to track SPO2 through out the day and the Zepp App can analyze the data while you sleep. Kieron| Amazfit Support

  Answered 1 year ago by Amazfit

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre you able to control Spotify from the watch?

Asked 1 year ago by Lman.

This question was asked about the related product: Amazfit - Bip 5 Smartwatch 46mm Polycarbonate Plastic - Black - (2023)

• A:Answer Yes they were able to

  Answered 1 year ago by AlitzVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy bip 5 is broken inside the warranty period (1 year). How to make a warranty claim?

Asked 1 month ago by warranty.

This question was asked about the related product: Amazfit - Bip 5 Smartwatch 46mm Polycarbonate Plastic - Black - (2023)

• A:Answer Hi there, please send your proof of purchase to [email protected] and we would be happy to set up a RMA to exchange for a new one. Michael | Amazfit Support

  Answered 1 month ago by Amazfit

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy phone is suddenly saying it is locked. How do I unlock it?

Asked 1 month ago by Susielou.

• A:Answer Hi Susielou, you are able to disable the lock screen from the control center on the watch. You can access the control center by swiping down from the main watch dial. From there look for the lock icon and tap on it to disable it. If the lock icon is not there then it is hidden. Please add it back to the control center in the Zepp app under Device -> Amazfit Bip 5 -> Device Settings -> Control Center. Michael | Amazfit Support

  Answered 1 month ago by Amazfit

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this watch monitor blood pressure

Asked 5 months ago by Steve.

This question was asked about the related product: Amazfit - Bip 5 Smartwatch 46mm Polycarbonate Plastic - Black - (2023)

• A:Answer Yeah

  Answered 5 months ago by CullenB

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you replace the band with an elastic or velcro band?

Asked 5 months ago by Coach.

This question was asked about the related product: Amazfit - Bip 5 Smartwatch 46mm Polycarbonate Plastic - Black - (2023)

• A:Answer Hi Coach, yes the Bip 5 uses a standard quick release watch band. You can change it out with any third party watch band that uses this style. You would just need to match the band width size of 22mm for it to fit the watch. Any of these found on Amazon will work: https://www.amazon.com/s?k=quick+release+watch+bands+22mm&sprefix=quick+release+watch+bands+%2Caps%2C156&ref=nb_sb_ss_ts-doa-p_4_26. Michael | Amazfit Support

  Answered 5 months ago by Amazfit

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill the watch connect with my Iphone?

Asked 7 months ago by Toni.

This question was asked about the related product: Amazfit - Bip 5 Smartwatch 46mm Polycarbonate Plastic - Black - (2023)

• A:Answer Hi Toni, yes the Bip 5 is able to connect with any iPhone running iOS 10.0 or above. You would just need to download the Zepp app from the App store to pair and set up the watch. Michael | Amazfit Support

  Answered 6 months ago by Amazfit

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs there watch face protectors for this Amazfit 5 49mm

Asked 7 months ago by Vickie.

• A:Answer HI Vickie, we unfortunately do not make screen protectors for our watches but you can find third party on Amazon here: https://www.amazon.com/s?k=bip+5+screen+protector&crid=33BXFHR0J4YOR&sprefix=bip+5+scr%2Caps%2C154&ref=nb_sb_ss_p13n-pd-dpltr-ranker_1_9. Michael | Amazfit Support

  Answered 6 months ago by Amazfit

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have fall detection?

Asked 8 months ago by Carol.

This question was asked about the related product: Amazfit - Bip 5 Smartwatch 46mm Polycarbonate Plastic - Black - (2023)

• A:Answer Hi Carol, no the Bip 5 does not have fall detection. Michael | Amazfit Support

  Answered 8 months ago by Amazfit

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionis there a blood pressure on this watch

Asked 8 months ago by Anonymous.

This question was asked about the related product: Amazfit - Bip 5 Smartwatch 46mm Polycarbonate Plastic - Black - (2023)

• A:Answer Heart rate

  Answered 8 months ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo the watch have Turkish language option ??

Asked 8 months ago by John.

This question was asked about the related product: Amazfit - Bip 5 Smartwatch 46mm Polycarbonate Plastic - Black - (2023)

• A:Answer Hi John, yes the Bip 5 has Turkish as an available language option to set for the watch. Michael | Amazfit Support

  Answered 8 months ago by Amazfit

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill your app be able to connect to My Fitness Pal, Health Connect, Rethink Care, Samsung Health, Strava, Personify Health or Withings? I need a watch to be able to connect with any one of these apps for reporting to decrease health cost benefits.

Asked 8 months ago by WhatApps.

• A:Answer It has its own app that you have to use with the device. Their app covers most the same things, but every app is different. You may be able to add the device to one of those, via the app that comes with the device.

  Answered 8 months ago by AENob

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this water proof?

Asked 8 months ago by DIPI.

• A:Answer Yes

  Answered 8 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)