“I have found that the step counter on the watch is off ALOT compared to my Samsung phone. Is this normal or is there a way to sync the watch step counter along with my phone?”
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Our products gather your step/calorie data via an algorithm that determines how far one's arm would swing while walking at a normal pace. This algorithm is based on the height, weight, and gender of the user. This means that if your arms are stationary while you are walking (i.e. your hands are on your bags or in your pocket while walking) it will not register your steps taken. With the latest algorithm update, our watch has stricter requirements for step counting. And the watch will filter out those unreal walking, like playing basketball， traveling by car or motorcycle. Hope you understand. And to reduce errors, Amazfit sets an initial value of 10, which means it will count steps when you walk more than 10 steps. In other words, the APP will show the real walking steps and start counting from step 10. When you make 10 steps and rest for 5 seconds, and make another 10 steps, the watch may not record your steps. And for the best results, please allow your arm on which you are wearing the watch to swing naturally as you move around during daily wear and to move as expected during workouts. Hope this info helps. And we will keep optimizing the step count algorithm. Thank you for your continued support!
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