“T-Rex stopped working after 5 months. AmazFit says they only honor the 1 year warranty for devices purchased from their own online store. Best Buy tells me that they cannot repair or replace this item - only the manufacturer can do that. No real Warranty?”
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Not sure where you got that information from our warranty is stated as below, you can contact us at this link for a warranty claim https://support.amazfit.com/en/ticket/create: Limited Product Warranty One-year limited consumer warranty. This limited warranty is valid only for Products sold and distributed to Customers in the United States or Canada from Amazfit’s online store or an authorized dealer. Warrantor: This one-year limited consumer warranty ("Warranty") is issued by Huami Inc., a Delaware corporation, headquartered in Mountain View, CA doing business as Amazfit ("Amazfit"). Warrantee: Amazfit issues this Warranty to a consumer ("Consumer" or "you"). A Consumer is a person or entity who buys a new, covered device from Amazfit’s online store or an authorized dealer. This Warranty cannot be assigned or transferred to any subsequent purchaser or user. Covered Devices: A new, physical Amazfit hardware device ("Device") is covered by this Warranty if Amazfit includes this Warranty in the original packaging or if Amazfit offers or references this Warranty as part of an online sales or Product set-up process. Product registration is not required as a condition to warranty coverage, but some Amazfit Products function fully only if they are connected to an online Amazfit account. Warranted Functionality: Amazfit warrants to the Consumer that the Device will under normal use function substantially in accordance with Amazfit's technical specifications or accompanying Product documentation ("Warranted Functionality") for a period of one (1) year from date of original purchase ("Warranty Period"). If and to the extent the Device needs Amazfit software or services to achieve the Warranted Functionality, Amazfit will make and keep software and services available during the Warranty Period provided, however, that Amazfit may update, modify or limit such software and services at Amazfit's sole discretion so long as the Warranted Functionality is maintained or exceeded. Exclusions: This Warranty is limited and is not applicable to: (i) normal wear and tear; (ii) defects or damage caused by misuse, accident (including without limitation collision, fire, flood, earthquake and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, wiring, or testing, improper storage, use with unsuitable devices, software or services; (iii) use not in accordance with the documentation; (iv) damage caused by third party equipment with which the Device is used; (v) commercial use or resale, (iv) used or resold Products; (v) use for medical, healthcare or treatment purposes; and (vi) features or performance parameters pertaining to any software or services beyond the Warranted Functionality of the Device. For purposes of clarification, without limiting the generality of the preceding exclusions, this Warranty does not include any specific guarantees regarding uptime or continued availability, data security features of apps or online accounts or that any software, firmware or online sites will function uninterrupted or error-free. This limited warranty is void if a Device is returned with removed, damaged or tampered labels or any alterations (including the unauthorized removal of any component or external cover). This limited warranty does not cover data loss; backup, write down and/or print out your data on a regular basis. Also, consequential damages; incidental damages; and costs related to data recovery, removal, and installation are not recoverable under this warranty. Except as set forth in this Warranty, Amazfit does not extend any express or implied warranties or representations regarding the Device or any connected software or online services.
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