“My Alexa says it’s not connected to my internet. What do I do?? Elaine”

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• Hello Elaine, here are some troubleshooting steps for connecting to the internet. 1. Open the Alexa App . 2. Select Devices . 3. Select Echo & Alexa. 4. Select your device. 5. Select Change next to Wi-Fi Network and follow the instructions in the app. If you don't see your Wi-Fi network, scroll down and select Add a Network (for hidden networks) or Rescan.

  Answered by Amazon Devices Customer Support 5 years ago

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