A:Answer The Echo Dot is a device made by Amazon and with that being said I would most definitely suggest contacting Amazon directly for any issues or suggestions that you may have on their devices. However, to be completely honest with you, your thoughts and concerns may fall upon deaf ears through a regular customer service call as that person will have no say over what the engineers do to their products. I am sure this is not the answer you were looking for, but sadly it is most likely the truth As I am sure you can understand.