“My husband has impaired speech and Alexa will not recognize his voice. He has repeated the 4 sentences over 5 times. What can we do?”

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• Hello Beemis, Have you created a voice profile for him yet? This may help. Here is how you would do that: Open the Alexa app on your mobile device. Tap the More icon in the bottom toolbar and go to Settings > Account Settings > Recognized Voices. Here, you’re going to create a voice profile for yourself. Alexa automatically associates this profile with whomever is signed into the Alexa app, so make sure the right person is signed in. You can easily do this by going to Settings > Your Profile and then confirming that your name is listed. I hope this helps!

  Answered by Amazon Devices Customer Support 5 years ago

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• If I were you, I would try to restore it

  Answered by Lollahax 5 years ago

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