“Why has my echo dot been updating for two weeks . Every time we go to check on it it say it is updating . Makes no sense”
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Alexa sends bad update to older devices to force you to buy more. I have had several after two years go into update mode and nothing fixes it. I called Amazon multiple times and everything they tell me to do I do and it never stopped. I left it plugged in and two months later still updating. Removed app and re added. Removed device and re added. Hard reset. Literally nothing will fix it.
Sorry, there was a problem. Please try again later.Hi Jess, I would recommend restarting your modem/router as well as unplug your Echo Dot from power for a few minutes and plug back in after your network has come back online. If it is unable to update, it is most likely due to an issue where it is struggling to connect with your internet, possibly move the Echo Dot closer to where your modem/router is located. If you are still having issues after these troubleshooting tips, please reach out to Amazon Customer Service Tech Support. Have a great day.
Sorry, there was a problem. Please try again later.You should try and reset it in the app if not I would call and try to get it resolved!
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