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There is a help option on the device, type on its search the keywords "child account settings" and a plethora of topics on the issue will show. You access the amazon app, then you go to the drop bar on the top (it has 3 stacked lines) and you will select on this drop down ribbon the help option, then you get options like account, help with tablet, etc. I saw something like this on my amazon fire 7, and must say it was a pain when I used to own it.
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