Questions & Answers

Q: QuestionIs Roblox playable on this tablet?

Asked 1 year ago by Jay.

• A:Answer Hello Jay and thank you for your question! According to the Roblox Mobile System Requirements Site: "Amazon Fire OS Fire 7 (9th Gen and higher), Fire HD 8 (8th Gen and higher), Fire HD 10 (9th Gen and higher), and Fire Max 11 (13th Gen and higher).". The Fire HD 10 Kids Pro Tablet is the 13th Gen and is operating with Amazon Fire's 8.0 Operating System. It is well within the minimum system requirements to play Roblox. Hope this helps! Have a great day!

  Answered 1 year ago by Amazon Devices Customer Support

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Q: QuestionIs there a screen protector already on it?

Asked 1 year ago by phill132.

This question was asked about the related product: Amazon - Fire HD 10 Kids Pro - 10.1" Tablet (2023 Release) - 32GB with Wi-Fi - Happy Day

• A:Answer Hi Phil132, Thanks for reaching out. The Amazon- Fire HD Kids Pro 10-1" tablet does not come with a screen protector already on it but the screen is strengthened with aluminosilicate glass, and comes with the Amazon 2 YEAR WORRY-FREE GUARANTEE INCLUDED: If it breaks, return it and we’ll replace it for free for 2 years. I hope this answers your question. Have a great day!

  Answered 1 year ago by Amazon Devices Customer Support

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Q: QuestionHi , i am looking for 7 years kid, is it for 7 years kids?

Asked 1 year ago by Anonymous.

• A:Answer Good Morning, The new Amazon - Fire HD Kids Pro Tablet is designed specifically for kids ages 6–12. The tablet will come with 1 year of Amazon Kids+, parental controls, a slim protective case, and a 2-year worry-free guarantee. I hope this answers your question, have a great day!

  Answered 1 year ago by Amazon Devices Customer Support

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Q: QuestionHi! Can Disney+ and Netflix be accessed on this tablet?

Asked 11 months ago by MaryJ.

This question was asked about the related product: Amazon - Fire HD 10 Kids Pro - 10.1" Tablet (2023 Release) - 32GB with Wi-Fi - Happy Day

• A:Answer Hello TJ! Yes, the Disney and Netflix apps can be downloaded to your Fire Tablet. You can download games and apps and use them on the go by following these steps: 1. Select Games & Apps or open the Apps or Games app. 2. Select an app from your Library to download it or search for a new app in the Store. Have a great day!

  Answered 11 months ago by Amazon Devices Customer Support

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Q: QuestionDoes this tablet have built in wifi so my son can use it anywhere that doesn’t have wifi?

Asked 3 months ago by Anonymous.

• A:Answer Hello, thank you for your question. Yes, the Amazon Fire HD Kids Pro tablets require and have built-in Wi-Fi capabilities to access the internet, download content, and use apps, though some content can be downloaded for offline use. You must provide the Wi-Fi network connection, such as from your home router or a mobile hotspot. I hope that helps, have a great day!

  Answered 3 months ago by Amazon Devices Customer Support

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Q: QuestionIs youtube available on it?

Asked 1 year ago by Anonymous.

• A:Answer Yes

  Answered 9 months ago by SheldonBVerified Purchase

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Q: Questionhi does this tablet have access to kids you tube

Asked 1 year ago by bri.

• A:Answer Hi bri! While there is no YouTube Kids app available on the Amazon App Store, you can easily access YouTube Kids via the built-in Silk Browser on the Fire HD 10 Kids Pro tablet. Additionally, just for purchasing the tablet you'll receive a free trial of Amazon Kids+ which features a huge variety of curated kids books, movies, TV shows, and games for free! I hope that helps, have a great rest of your day!

  Answered 1 year ago by Amazon Devices Customer Support

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Q: QuestionHow does the HD Fire Kids Pro differ from the regular HD Fire 10?

Asked 1 year ago by JABMI.

• A:Answer Hello JABMI The new Kids Pro Fire Tablet is designed specifically for kids ages 6–12. The tablet will come with 1 year of Amazon Kids+, parental controls, a slim protective case, and a 2-year worry-free guarantee, just like the Kids tablets. In addition to the Kids+ content, the Kids Pro tablets include access to a digital store. With this, kids can request to download or purchase apps, while parents can approve purchases and downloads. The tablet also comes with a built in web browser. The web browser comes with built-in controls designed to help filter out inappropriate sites and let parents add or block specific websites at any time. I hope that helps explain the new Kids Pro tablet! Have a great day!

  Answered 1 year ago by Amazon Devices Customer Support

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Q: QuestionHello! Does this iPad come with a subscription, or it has to be separately purchased?

Asked 1 year ago by Vely.

This question was asked about the related product: Amazon - Fire HD 10 Kids Pro - 10.1" Tablet (2023 Release) - 32GB with Wi-Fi - Happy Day

• A:Answer Hello Vely, The Amazon Fire HD 10 Kids Pro Tablet comes with 1 year free of Amazon Kids+. When the subscription is activated it will ask for a valid form of payment as when the subscription ends, the card will be charged on a monthly basis. The subscription can be modified or canceled at any time by accessing your Amazon Account and Subscriptions or through the Parent Dashboard on the Kids Edition Tablet. Have a Great Day!

  Answered 1 year ago by Amazon Devices Customer Support

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Q: QuestionDoes the Amazon fire HD pro kids 10.1tablet fit a case that says Amazon fire HD pro kids case 10

Asked 13 hours ago by GERARDOL.

Q: Questioncan you lock the screen and make it touch proof for a toddler who loves to touch the screen but gets mad when the video closes?

Asked 1 month ago by e.

This question was asked about the related product: Amazon - Fire HD 10 Kids Pro - 10.1" Tablet (2023 Release) - 32GB with Wi-Fi - Happy Day

• A:Answer Hello and thank you for asking this question. Fire tablets have a feature called App pinning which allows you to put a pin on an app so it cant be closed until the pin code is entered. This will not disable the touch screen but will stop the app from closing. I hope this answers your question and that you have a great day.

  Answered 1 month ago by Amazon Devices Customer Support

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Q: QuestionI wanna know more about the parental specs on this. Can someone let me know if this allows you to see what the kids are watching and what apps or sites they go on? Does it have a feature where parents can see their activity on their phones?

Asked 1 month ago by Kim.

• A:Answer Yes it do

  Answered 1 month ago by WORNDRETTAGVerified Purchase

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Q: QuestionCan this access wikipedia?

Asked 2 months ago by Jett.

• A:Answer No, it typically has a blocker unless your under the parental account.

  Answered 1 month ago by TiffanyLVerified Purchase

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Q: QuestionHow do you go back to set up and change the language

Asked 2 months ago by Mdozer5.

• A:Answer Hi Hayden! You can change the language in the settings menu by following the steps below: - Go to Settings - Scroll down to Device Options - Select Language and Keyboard - The first option will be Language, where you can select your desired language Hope this helps, have a great day!

  Answered 2 months ago by Amazon Devices Customer Support

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Q: QuestionIs this considered an Android or Apple IOS product by chance? I wanted to get something to download reading.com for my daughter but am not sure this will be able to support the program?

Asked 4 months ago by Jenn.

• A:Answer Hi Jenn, were you able to figure it out? I got the same tablet for reading.com, but its slow and the app is not working properly

  Answered 3 months ago by AnonymousVerified Purchase

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Q: QuestionCan I activate a line on this tablet so that my grandkids can FaceTime me?

Asked 7 months ago by Nahna.

• A:Answer Hello Nahna, the Amazon Fire tablets do not support a cellular connection. FaceTime is an Apple only service. There are several apps that you can download that will allow you to make video calls when the tablet is connected to WI-FI. Have a great day!

  Answered 7 months ago by Amazon Devices Customer Support

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Q: QuestionDoes the Amazon protection plan cover cracked screens?

Asked 8 months ago by Millie.

This question was asked about the related product: Amazon - Fire HD 10 Kids Pro - 10.1" Tablet (2023 Release) - 32GB with Wi-Fi - Happy Day

• A:Answer Hello and thank you for asking this question. The Fire HD Kids Pro comes with a 2 year worry free guarantee that even covers accidental damage like cracked screens. If something happens to your device reaching out to amazon customer service is the best way to get started. I hope this answers your question and that you have a wonderful day.

  Answered 8 months ago by Amazon Devices Customer Support

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Q: QuestionDoes this tablet need a case?

Asked 9 months ago by Jmf.

• A:Answer The blue part is a built in case. There is an adjustable stand also built in. The edges are raised above the screen so if it falls to a flat surface it should be safe.

  Answered 9 months ago by YouungVerified Purchase

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Q: QuestionWhat does the Amazon 2 year warrantee cover?

Asked 1 year ago by warrantee.

• A:Answer Hi Warrantee! The 2 year worry free guarantee is a no questions asked replacement policy, you just contact Amazon Customer service and let them know that there is an issue with the tablet to have it repaired or replaced. I hope that helps, have a great rest of your day!

  Answered 1 year ago by Amazon Devices Customer Support

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