“mine does not shout off and the only way to get it on is when its asleep is to plug in the charger can you help its only three week s old”
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They come with the 2 year worry free guarantee. Contact amazon customer service and they will walk you through the trouble shooting on it. If it isn't something simple you can send it in to get fixed or replaced. Just don't send the cover because you won't get it back
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