“Baught I fire stick tv from you yesterday and went home and installed and it never loaded to the tv. I already have one on another tv and works just fine. Can I exchange it for another one?”

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• What issue specifically did younhave to cause it not to load?

  Answered by Anonymous 1 year ago

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• Good Morning- Thanks for reaching out. The exchange policy is set by the retailer you purchased the device from. You would need to reach out to Best Buy directly. Sorry I couldn't be of more assistance!

  Answered by Amazon Devices Customer Support 2 years ago

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