Questions & Answers

Q: QuestionHow many devices can I charge simultaneously with this power bank?

• A:Answer You can charge up to 3 devices at the same time with this power bank.

Q: QuestionIs this power bank compatible with Apple products?

• A:Answer Yes, this power bank is compatible with Apple devices, as well as Samsung and Google devices.

Q: QuestionWhat type of battery does this power bank use?

• A:Answer This power bank utilizes a Lithium-ion battery.

Q: QuestionWhat is the battery capacity of this Anker power bank?

• A:Answer This Anker power bank has a capacity of 20,000mAh.

Q: QuestionIs it compatible with 1st and 2nd generation iPhone SEs?

Asked 1 year ago by Disappointed.

• A:Answer Yes

  Answered 1 year ago by MichelleWVerified Purchase

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Q: QuestionHow fast will this product charge my Samsung S20? How many times will it charge it?

Asked 1 year ago by Catz.

• A:Answer It can only provide max 20W to charge your Samsung S20. It can charge your Samsung S20 3 times

  Answered 1 year ago by Anker Team

  
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Q: QuestionIs this a dual voltage product? Can I charge it in EU using an adapter?

Asked 1 year ago by Powerbank.

• A:Answer Yes, you can charge it in EU using an adapter

  Answered 1 year ago by Anker Team

  
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Q: QuestionWell this device charge a laptop?

Asked 1 year ago by Anonymous.

• A:Answer it is not suggested to charge a laptop via this power bank

  Answered 1 year ago by Anker Team

  
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Q: QuestionWill this work with iPhone XR?

Asked 1 year ago by multitasker.

• A:Answer Yes works with XR phone

  Answered 1 year ago by RichardTVerified Purchase

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Q: QuestionIs this pack safe to take on a airplane?

Asked 1 year ago by Airplane.

• A:Answer Yes it is. I purchased mine a few days before a flight inhad scheduled. Caffied it on my backoack along with my IPad. Not a problem going through airport security.

  Answered 1 year ago by BigBoy

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Q: Questionwhat accessories come with this power bank

Asked 2 years ago by JOJO.

• A:Answer It just comes with one cable that's USB-A to USB-C to charge the power bank.

  Answered 2 years ago by DonnieVerified Purchase

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Q: QuestionDoes this power pack come with any charging wires And i saw the word wireless! Can it charge a phone through induction it Qi?

Asked 9 months ago by Charger.

• A:Answer Wires are not included

  Answered 1 month ago by YANIERYVerified Purchase

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Q: Questionhow do I connect my iPhone SE to the charger and how do I connect the charger to a power source

Asked 9 months ago by Anonymous.

• A:Answer Connecting Your iPhone SE: Check Ports: The Anker Power Bank (20000mAh, 20W) features one USB-C port and one USB-A port for output. Cable Selection: Use a USB-C to Lightning cable or a USB-A to Lightning cable, depending on which port you are using. Connection: Plug one end of the cable into your iPhone SE and the other end into the corresponding port on the power bank. Charging Begins: The power bank automatically detects your device and starts charging. This power bank supports high-speed charging via the USB-C port (up to 20W), which allows your iPhone to reach 50% battery in approximately 37 minutes. Recharging the Power Bank (Connecting to a Power Source): Included Cable: Use the USB-C charging cable that comes with the power bank. Select a Suitable Wall Charger: A wall charger with USB-A or USB-C output and wattage of around 10W-12W (5V/2A) is recommended, such as: Anker PowerPort Compact Foldable Charger. Connect to Power Source: Plug one end of the cable into the USB-C input port on the power bank and the other end into the wall charger, then connect the charger to an electrical outlet. Charging Indicator: The LED indicators on the power bank will show charging progress. Using an 18W PD wall charger, it typically takes around 6.5 hours to fully recharge the power bank.

  Answered 9 months ago by Anker Team

  
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Q: QuestionWill this charge an I phone 16?

Asked 10 months ago by Cassy.

• A:Answer Yes, the Anker Power Bank with a 20000mAh capacity and 20W output is fully capable of charging an iPhone 16. It supports devices in and beyond the iPhone 14 series, so new phone generations like the iPhone 16 are also compatible for charging. For the best results, use the included USB-C port for faster charging, as it supports Power Delivery (PD) technology.

  Answered 10 months ago by Anker Team

  
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Q: QuestionIs this compatible with iPhone 16?

Asked 11 months ago by Coop.

• A:Answer Yes, it is compatible with iPhone 16

  Answered 10 months ago by Anker Team

  
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Q: QuestionCAN THIS BATTERY BE CARRIED IN THE AIR PLANE CABIN ?

Asked 1 year ago by ART.

• A:Answer Yes I just took mine to boston

  Answered 11 months ago by CarsonPVerified Purchase

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Q: QuestionDoes this power bank have two USB C outputs?

Asked 1 year ago by Bry.

• A:Answer The Anker Power Bank (20000mAh, 20W, 1-Port) does not have two USB-C outputs. It features: A USB-C output port (Power IQ 3.0) capable of delivering up to 20W PD (Power Delivery). A USB-A output port (Power IQ 2.0) delivering up to 18W. This model has one USB-C port that serves as both an input and an output port for charging. It does not have an additional USB-C output.

  Answered 10 months ago by Anker Team

  
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Q: QuestionIs this compatible with the Nintendo Switch for charging?

Asked 1 year ago by Bunneyshoney.

• A:Answer Yes, it is compatible with Nintendo Switch

  Answered 1 year ago by Anker Team

  
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Q: QuestionWill this power a portable heated stadium seat cushion?

Asked 1 year ago by GraDe.

• A:Answer The Anker Power Bank has a 20W output. Ensure that the seat cushion's power requirements do not exceed this output.

  Answered 1 year ago by Anker Team

  
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