“My battery pack will not charge. When I hook it to my apple power cord it cycles one time through the lites flashes off then goes back to all lites except the last one. That one blinks and nothing happens.”
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If possible, please try the following steps to see if the issue persists: - Plug both ends of the USB-C cable into the input and output port of the battery at the same time for 3-5 seconds. - Fully recharge and use up the battery again to see if everything works properly. - Try a different wall charger and cable. If those don't help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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