Questions & Answers

Q: QuestionWhat is the total input wattage for charging the power bank itself?

• A:Answer The power bank has a total input of 170W when charged with two chargers.

Q: QuestionWhat is the maximum wattage the USB-C port can provide when charging a laptop?

• A:Answer When charging multiple devices, the C1 port can maintain a 140W fast charge for a laptop.

Q: QuestionWhat is the warranty period for this Anker power bank?

• A:Answer This Anker power bank comes with a 24-month warranty for both parts and labor.

Q: QuestionHow many devices can this power bank charge at the same time?

• A:Answer This power bank can charge up to 3 devices simultaneously.

Q: QuestionDoes this power bank come with a cable?

• A:Answer Yes, a 6-inch USB-C to USB-A cable is included with the power bank.

Q: QuestionIs it flight carry-on approved?

Asked 1 year ago by Elee.

• A:Answer Thank you for reaching out to Anker. All of our PowerCores have capacities that meet the requirements to be taken on airplanes as carry-on baggage, but they are not allowed to be transported in checked luggage. Please confirm with your airlines on how many power banks they allow a person to carry on, as most only allow two, and travel requirements are subject to change.

  Answered 1 year ago by Anker Team

  
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Q: QuestionDoes the battery pack come with the prime wall charger?

Asked 1 year ago by Jesse.

• A:Answer No, it does not.

  Answered 1 year ago by ThatGuyVerified Purchase

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Q: QuestionHow much power mAh for this one ??

Asked 1 year ago by HDcamera.

• A:Answer The one I received was the 27,650mAh version. Note: This is NOT the Anker 737 (that is a 24,000mAh PowerBank and is the 'older' model). This is the Prime 250W (27,650mAh) model. The BestBuy title is incorrect, the BestBuy product image is correct.

  Answered 1 year ago by ThatGuyVerified Purchase

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Q: QuestionCan this product be used to power a CPAP machine specificaly a ResMed Airsense 11 if used in tandum with a DC converter?

Asked 11 months ago by CPAP.

• A:Answer The Anker - Prime 27,650mAh Power Bank provides a significant amount of power and is compatible with various devices. However, there is no specific information regarding its compatibility with powering a ResMed AirSense 11 CPAP machine when used in tandem with a DC converter. Generally, CPAP machines have specific power requirements, and while portable power stations such as the Anker 521 Portable Power Station or the Anker 535 Portable Power Station explicitly support stable and extended charging for CPAP machines, there is no mention of the same capability for the Anker Prime 27,650mAh Power Bank. If the CPAP machine and its DC converter fall within the power bank's output specifications (e.g., using the USB-C port supporting 100W max output), the power bank may theoretically work. However, it is always recommended to verify the CPAP machine's exact power and voltage requirements against the power bank's output specifications to ensure safety and compatibility.

  Answered 10 months ago by Anker Team

  
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Q: QuestionDoes it support 240 volts

Asked 1 year ago by Jackscrobo.

• A:Answer 5 Volts

  Answered 1 year ago by Anker Team

  
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Q: QuestionI want to buy this but why doesnt bestbuy offer a protection plan on this specific anker battery pack when all the other anker battery packs have a warranty option? BESTBUY please add a geeksquad protection plan option for this battery pack!

Asked 1 year ago by Sreenadh.

• A:Answer we offer 24-month stress-free warranty, there is no need to add extra geeksquad protection plan for this item.

  Answered 1 year ago by Anker Team

  
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Q: QuestionDoes the item come with the charging base?

Asked 5 months ago by Terry.

• A:Answer Nope, just a double usb c plug. Base is separate.

  Answered 2 months ago by A2thexVerified Purchase

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Q: QuestionHow many times can I charge my iPhone 13 ?

Asked 7 months ago by Hal.

• A:Answer The Anker Prime 27,650mAh Power Bank can charge an iPhone 13 multiple times. The iPhone 13 has a battery capacity of approximately 3,240mAh. With the 27,650mAh capacity of this power bank, you can calculate the approximate number of charges by dividing the power bank's capacity by the phone's battery capacity. However, due to energy conversion losses (around 20–30%), the real-world usable capacity of the power bank might be closer to 19,355mAh to 22,120mAh. This means you can expect to fully charge your iPhone 13 about 6 to 7 times.

  Answered 6 months ago by Anker Team

  
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Q: QuestionIs this compatible for 110/220 voltage? Thanks

Asked 8 months ago by 220Volts.

• A:Answer The Anker Prime 27,650mAh Power Bank is suitable for worldwide voltage (110–220V). You do not need a voltage converter when using it during overseas travel. If you have specific needs for its compatibility with charging ports or devices, feel free to share those as well!

  Answered 8 months ago by Anker Team

  
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Q: QuestionCan you charge this using solar. Which panel would you recommend?

Asked 1 year ago by Lee.

• A:Answer You can charge anything with solar panels, the question is how fast do you want it to charge? This specific power bank has a capacity of about 100 watt hours to remain TSA compliant, so using a typical 100w portable panel (you can buy an anker or a jackery model here at bestbuy) in direct sunlight and factoring in the efficiency loss of the charger (lets call it 85%) it would take about an hour and 15 mins to fully charge.

  Answered 10 months ago by TechDingus

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Q: Questionhey,what is your suggestion power bank for asus g16? for light use like web browsing or office work and university and sometimes camping (at least 8 hrs).thanks

Asked 1 year ago by tamara.

• A:Answer you can refer to Anker 737 PowerCore 24K 24,000mAh Power Bank

  Answered 1 year ago by Anker Team

  
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Q: QuestionI just bought this power bank and it comes with a C to C cable but no charging block. Specifically what kind of Type-C charger (minimum wattage or any other specifications) do I need to recharge the power bank?

Asked 1 year ago by SolarPlexus.

• A:Answer It's output for charging is 65w, you can use a USB-C charger with 65W or higher

  Answered 1 year ago by Anker Team

  
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Q: QuestionDose this device come with stand

Asked 1 year ago by Oso.

• A:Answer No only the device, a bag and a cable

  Answered 9 months ago by JoseVerified Purchase

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Q: QuestionWhat is included in the box? Will it come with a USB C cable that can handle the wattage?

Asked 1 year ago by Manu.

• A:Answer Yes it does, however the cable isn't very long.

  Answered 1 year ago by AnonymousVerified Purchase

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