Questions & Answers

Q: QuestionWhat is the maximum AC output of the Anker SOLIX F3800?

• A:Answer The Anker SOLIX F3800 has a maximum AC output of 6,000W, but you can add another F3800 for a total of 12,000W.

Q: QuestionHow does the F3800 work with solar panels?

• A:Answer The F3800 can be charged from rooftop solar panels using the Home Power Panel, allowing you to utilize renewable energy.

Q: QuestionCan the Anker SOLIX F3800 power heavy-duty appliances?

• A:Answer Yes, with its 120V/240V and 6,000W AC output, it can power heavy-duty appliances like dryers and washing machines.

Q: QuestionHow much capacity does the F3800 have, and can it be expanded?

• A:Answer The F3800 has a capacity of 3.84kWh, which can be expanded up to 53.8kWh by adding expansion batteries and another F3800.

Q: QuestionHow can I recharge the F3800?

• A:Answer You can recharge the F3800 using solar panels (up to 2400W) or by plugging it into an AC outlet (1800W input).

Q: QuestionThe specifications reads maximum battery life of 1500 hours and 3000 cycles. Wouldn't 3000 cycles (discharges and charges) be a lot more than 1500 hours?

Asked 1 year ago by glman.

• A:Answer Thank you for bringing this to our attention. We apologize for any confusion caused by the specifications. The correct specification is 3000 cycles. The 1500 hours mentioned is an error in the system. We are actively working with the platform to correct this information. We appreciate your understanding and patience. If you have any further questions or need additional assistance, please feel free to reach out.

  Answered 1 year ago by Anker Team

  
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Q: QuestionAre the solar inputs proprietary, or can standard or various brands of solar panels be connected?

Asked 9 months ago by MetShaqAtBestBuy.

• A:Answer Thanks for your interest in our products. Know that any 11-60V solar panel can work with the F3800 power station.

  Answered 9 months ago by Anker Team

  
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Q: QuestionCan it run a heat pump?

Asked 2 months ago by Chasman56.

• A:Answer Thank you for your interest in our product! The F3800 can output up to 6000W. Attached below is the user manual for the F3800. As long as your pump operates within the output range of the F3800, it will function properly. USER GUIDE： support.ankersolix.com/s/downloads?location=%2F000015208%2Fen_US%2F000015208.pdf&_gl=1*nl9gi*_up*MQ..*_ga*MTMwMzEyODE2MC4xNzcwMTcyMTM5*_ga_2TN1H2D14F*czE3NzAxNzIxMzgkbzEkZzAkdDE3NzAxNzIxMzgkajYwJGwwJGgw If you need further assistance, please feel free to contact Anker Solix Support at +1 (800) 988-554 or via email at [email protected].

  Answered 2 months ago by Anker Team

  
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Q: QuestionCan I charge the 3800 with an inverter generator when the 3800 is in use?

Asked 8 months ago by Anonymous.

• A:Answer Thank you for your interest in the F3800. The F3800 only supports charging with a 120V pure sine wave inverter generator. If you require 240V charging and the ability to discharge while charging with a generator, we recommend the F3800 Plus. You can find the purchase link here: https://www.ankersolix.com/products/f3800-plus?variant=50451574358346 If you need further assistance, please feel free to contact Anker Solix Support at +1 (800) 988-554 or via email at [email protected].

  Answered 2 months ago by Anker Team

  
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Q: Questionshould customers hire a licensed electrician to install the unit

Asked 11 months ago by abcd.

• A:Answer Yes, a licensed electrician is required to install this unit.

  Answered 11 months ago by Anker Team

  
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Q: QuestionCan this charge an EV with an L2 240v charger?

Asked 1 year ago by NeoJ.

• A:Answer Yes, the Anker Solix F3800 supports direct EV charging via the 14-50 port (240 V port) with a maximum power of 6000W. Before charging your EV, make sure to set your L2 240V charger current to 25A (or less) on your EV settings or EV charger. The Anker Solix F3800 does not support more than 25A charge current. To start charging your EV, double press the AC button to activate the EV charging function. A car icon will appear if the function is successfully activated, if not, double press the AC button again. Then, plug in your EV charger to the 14-50 port, and connect it to your EV. The change will start immediately. You can find the following article for F3800 charging an EV car: https://support.anker.com/s/article/How-to-recharge-the-EV-cars-via-the-240V-ports-on-the-Anker-Solix-F3800

  Answered 1 year ago by Anker Team

  
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Q: QuestionCan the F3800 be recharged from a car battery/generator?

Asked 1 year ago by Jack.

• A:Answer Dear Customer, You can use a pure sine wave generator to power the F3800 via the AC input port. Additionally, a car battery can power the F3800 through the XT-60 port using a compatible cable, although the charging speed will be very slow.

  Answered 1 year ago by Anker Team

  
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Q: QuestionWhat is the warranty like on this item? Like a Generac backup Gen has a 7 year warranty with optional extensions, what are the options or included warranties with Anker on this specific item?

Asked 1 year ago by Koby.

• A:Answer If the F3800 is purchased from AnkerDirect or authorized resellers, we offer a 5-year warranty.

  Answered 1 year ago by Anker Team

  
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Q: QuestionSome qualifiled technician will install this power station in my home?

Asked 1 year ago by Miguel.

• A:Answer We are very sorry, we do not have this service for the time being. Please keep an eye on our latest news. Thank you for your understanding.

  Answered 1 year ago by Anker Team

  
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Q: QuestionDo i need professional installation? If so, which one do you recommend? Thanks.

Asked 1 year ago by HNGTRKC.

• A:Answer We are sorry, but we currently do not have any installation services available.

  Answered 1 year ago by Anker Team

  
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Q: QuestionWhat is the weight of this item?

Asked 1 year ago by Theo.

• A:Answer The weight of this item is 60kg (about 133lbs).

  Answered 1 year ago by Anker Team

  
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Q: QuestionCan i stack these? Can I combine 3 or more to give my home more MegaWats during an outage?

Asked 1 year ago by WISKEYOUTPOST.

• A:Answer You can stack these and combine 3 or more extension batteries to give your home more MegaWats during an outage.

  Answered 1 year ago by Anker Team

  
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Q: QuestionI hope the Anker solix f3800 comes with it's own solar panels

Asked 1 year ago by Jay.

• A:Answer It does not come with solar panels

  Answered 1 year ago by Anonymous

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Q: QuestionHow long will this power on refrigerator? Is it able to keep it on the 12+hrs of the night?

Asked 1 year ago by Chuck.

• A:Answer Please help us with the rated wattage of your refrigerator needs. Usually, you can use the following formula to calculate how long a fully charged f3800 can last for power a device over 300W. 3840WH * (80% or 90%)/ devices (wattage) = last hours

  Answered 1 year ago by Anker Team

  
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