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This is also available in our website - https://www.apc.com/us/en/product/BE425M/apc-backups-425va-120v-6-nema-outlets-2-surge-battery-not-user-replaceable/ You can check the reseller and location available. Please reach out to us directly so we can address this issue and provide you with the support you need. You may reach us at 800-800-4272 or via chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST.
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