Questions & Answers

Q: QuestionWill Best Buy sell the Unlocked Sim-free iPhone Xs Max in stores?

Asked 7 years ago by BadPrinter.

• A:Answer I was told today from a employee at best buy that yes, once they have them sold in stores you should be able to have the choice to buy unlocked. You just can’t pre order an unlocked phone.

  Answered 7 years ago by jh12

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Q: QuestionWhat about this phone would cause me to abandon my Samsung Android S9+ and buy this? In comparison of the "bells and whistles", and not the Operating System, why us it better?

Asked 7 years ago by HM3docUSN.

• A:Answer Iphone is easier to use. Why not try it out.

  Answered 7 years ago by knowitall

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Q: QuestionIs it the size of my 7plus

Asked 7 years ago by Bob.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Space Gray (AT&T)

• A:Answer The iPhone XR is the size of your 7plus but with a full LCD screen, no button. The iPhone XS is the same size as last year’s iPhone X. The IPhone XS Max is an inch bigger than your 7 plus, full screen. It’s similar in size to a galaxy note 9.

  Answered 7 years ago by MikeP702

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Q: QuestionCan I buy the IPhone Max with my Best Buy credit card?

Asked 7 years ago by davyboy.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (Sprint)

• A:Answer Yes you can! And get interest free financing.

  Answered 7 years ago by Tia1Verified Purchase

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Q: QuestionThis mobile is factory lock mobile or factory unlock mobile

Asked 7 years ago by Prakash.

This question was asked about the related product: Apple - iPhone XS Max 256GB

• A:Answer This model will lock to the first carrier SIM that you put in. For example, if you put an AT&T Sim in at first, then it will lock to AT&T. If you want to unlock the phone, then you will need to pay off your AT&T contract, and they will unlock it. If you buy the phone out right from Best Buy, you still have to call the carrier who it is locked to, to have them unlock it. The phone has no idea whether it was purchased on a contract or it was purchased out right. Therefore it always locks, and it is up to you to contact your carrier to have it unlocked.

  Answered 7 years ago by BoobooVerified Purchase

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Q: QuestionDoes this phone come unlocked with the one time payment? Wondering if I can use a T-Mobile sim

Asked 7 years ago by Lukman.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Space Gray (AT&T)

• A:Answer Yes, if you buy the phone outright it comes factory unlocked.

  Answered 7 years ago by MannyVerified Purchase

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Q: Questionif I purchase iPhone XS max at full price from carrier is it locked or unlocked?

Asked 7 years ago by MrsRedd.

• A:Answer The phone would be unlocked for that carrier

  Answered 7 years ago by Mike89

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Q: QuestionDo I need to buy the phone and then go to a Verizon store to activate it?

Asked 7 years ago by Tyler.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Silver (Verizon)

• A:Answer No, they can do that at Best Buy.

  Answered 7 years ago by Shoogi

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Q: QuestionCan I use my Best Buy credit card to purchase an iPhone (AT&T)? It’s only giving me the option to charge it to my AT&T account or use Next Plan.

Asked 7 years ago by Anonymous.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (AT&T)

• A:Answer You cannot purchase the phone out right even after the release date at least 30-60 days after. Apple has restricted all stores from selling them out right. The only way you can get the phone preordered is if you go through your carrier. (Att Next Plan) If you want to purchase out right you have to purchase from Apple until they lift those restrictions. No, you cannot purchase the phone with the Best Buy credit card until Apple lifts the restricts, they want the money for the company if you’re going to buy outright and restricts others from gaining from it.

  Answered 7 years ago by Anonymous

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Q: QuestionI already have a sims card in my old phone with verizon. would I still pay the $40?

Asked 6 years ago by jj.

This question was asked about the related product: Apple - iPhone XS Max 512GB - Space Gray (Verizon)

• A:Answer I have had many iPhones with Verizon for years, the iPhone 4s, 5, 6 Plus, and now the 512GB Xs Max. When you upgrade with an existing account and eligible device, whether with Verizon or BestBuy, you simply upgrade. With BestBuy, you do get a new SIM card, but cost for it should be waived (at least that’s happened with me.) With Verizon, you get a device with a new SIM card and your account is switched to it via a simple phone call (at least that’s what happened with my online upgrades.) There’s a $40 upgrade fee if you do it at a Verizon store or BestBuy; $20 if you upgrade at Verizon online with your account. Keep in mind, you are paying taxes when you purchase at a retail store other than Verizon. Taxes are waived when ordering directly with Verizon (at least online, in my experience.) For instance, there was a sale at BestBuy for a 512GB iPhone Xs Max for $1,249 ($200 off $1,449) which is the same price as a 256GB model. I paid $1,249 plus $133 in taxes, but still got a deal at $67 off the Verizon’s $1,449 price (I was able to get Verizon to remove the $40 upgrade fee due to a botched order with a previous device...) But, even with the full upgrade price (and taxes), it’s still a good deal for a maxed out Xs Max for the price of one with half the memory storage...

  Answered 6 years ago by WirelessDudeVerified Purchase

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Q: QuestionCan you trade in two Verizon phones at one time for an upgrade on the iPhone XS? I have a iPhone 7plus and a Galaxy S6 that’s been turned off and out of service.

Asked 7 years ago by Mysterious.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Gold (Verizon)

• A:Answer Yes you can trade more than one in. But verizon’s Trade program does not credit you all instantly. It’s a credit spread over 24 months.

  Answered 7 years ago by MisterlaujVerified Purchase

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Q: QuestionIs Best Buy selling an unlocked version; this is an option through Apple but I don’t see it here? Thanks.

Asked 7 years ago by Chappie.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Silver (AT&T)

• A:Answer They do offer in-store. I think they charge $40 or $45 over the top to "unlock"!

  Answered 7 years ago by Pauly3dotcomVerified Purchase

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Q: QuestionI only need 1 phone not 2. Why do they never offer 1 for half price for people like me?

Asked 7 years ago by Dmbluk.

• A:Answer Short answer is because the one that’s 700$ off is a new line. So even though your saving 700$ on the phone they are still making that money back on you paying for the phone service every month. And if you keep the service longer they make even more money. It’s a win win for them.

  Answered 7 years ago by Thibs

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Q: QuestionFor spirit customers why is there no one time payment????

Asked 7 years ago by 808mike.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Gold (Sprint)

• A:Answer I spoke to a Best Buy agent this morning, I guess it’s a carrier decision but they expect the one-time payment option to be possible for Sprint when the phones are released but likely even sooner (within pre-order window). Apparently they are just working out the pricing with them. Personally I was hoping to use a few Best Buy gift cards so I’m holding out until it’s available as a one-time payment option.

  Answered 7 years ago by Akell

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Q: QuestionHow does the payment plan work?

Asked 7 years ago by Kenny.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Silver (AT&T)

• A:Answer When you’re an ATT subscriber you have the option to pay for the unit straight up or you can use att next program where you would pay in a period of 24 months or 30 months. You pay taxes up front and the price of the unit will be divided evenly depending on the months of you choosing. With the 24months you can trade in your unit after 12 months.

  Answered 7 years ago by caco980Verified Purchase

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Q: QuestionCan I trade in my IPhone 7 Plus on this purchase?

Asked 7 years ago by Schultz.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Space Gray (Verizon)

• A:Answer You can trade it in, but what you get for it is almost nothing. You are better off selling it to a friend for a few hundred because that's what refurbished ones run. Best Buy just offered me $100 for a nearly flawless one, which I chose to turn down.

  Answered 7 years ago by SHOCK77777Verified Purchase

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Q: QuestionDoes it come with a sim card

Asked 7 years ago by Cozz.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (Sprint)

• A:Answer Yes it's included with your iPhone Best Buy will install it.

  Answered 7 years ago by OldpopsVerified Purchase

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Q: QuestionIs the price it’s giving me for just the phone or is it for the plan and the phone ?

Asked 7 years ago by Faith.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (AT&T)

• A:Answer You will have to have a cell phone plan. The price is just for the phone. I have AT&T and put it on a monthly payment within my plan.

  Answered 7 years ago by LouieVerified Purchase

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Q: Questioncan i trade in my samsung s8 towards my i-phone max

Asked 7 years ago by scooper.

• A:Answer Yes. You can trade in practically any phone toward the new one. You need to check with Best Buy or your provider as to how much credit you will get.

  Answered 7 years ago by Blair230

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