Questions & Answers

Q: QuestionThis mobile is factory lock mobile or factory unlock mobile

Asked 7 years ago by Prakash.

This question was asked about the related product: Apple - iPhone XS Max 256GB

• A:Answer This model will lock to the first carrier SIM that you put in. For example, if you put an AT&T Sim in at first, then it will lock to AT&T. If you want to unlock the phone, then you will need to pay off your AT&T contract, and they will unlock it. If you buy the phone out right from Best Buy, you still have to call the carrier who it is locked to, to have them unlock it. The phone has no idea whether it was purchased on a contract or it was purchased out right. Therefore it always locks, and it is up to you to contact your carrier to have it unlocked.

  Answered 7 years ago by BoobooVerified Purchase

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Q: QuestionDoes this phone come unlocked with the one time payment? Wondering if I can use a T-Mobile sim

Asked 7 years ago by Lukman.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Space Gray (AT&T)

• A:Answer Yes, if you buy the phone outright it comes factory unlocked.

  Answered 7 years ago by MannyVerified Purchase

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Q: QuestionCan I use my Best Buy credit card to purchase an iPhone (AT&T)? It’s only giving me the option to charge it to my AT&T account or use Next Plan.

Asked 7 years ago by Anonymous.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (AT&T)

• A:Answer You cannot purchase the phone out right even after the release date at least 30-60 days after. Apple has restricted all stores from selling them out right. The only way you can get the phone preordered is if you go through your carrier. (Att Next Plan) If you want to purchase out right you have to purchase from Apple until they lift those restrictions. No, you cannot purchase the phone with the Best Buy credit card until Apple lifts the restricts, they want the money for the company if you’re going to buy outright and restricts others from gaining from it.

  Answered 7 years ago by Anonymous

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Q: QuestionIs Best Buy selling an unlocked version; this is an option through Apple but I don’t see it here? Thanks.

Asked 7 years ago by Chappie.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Silver (AT&T)

• A:Answer They do offer in-store. I think they charge $40 or $45 over the top to "unlock"!

  Answered 7 years ago by Pauly3dotcomVerified Purchase

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Q: QuestionHow does the payment plan work?

Asked 7 years ago by Kenny.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Silver (AT&T)

• A:Answer When you’re an ATT subscriber you have the option to pay for the unit straight up or you can use att next program where you would pay in a period of 24 months or 30 months. You pay taxes up front and the price of the unit will be divided evenly depending on the months of you choosing. With the 24months you can trade in your unit after 12 months.

  Answered 7 years ago by caco980Verified Purchase

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Q: QuestionIs the price it’s giving me for just the phone or is it for the plan and the phone ?

Asked 7 years ago by Faith.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (AT&T)

• A:Answer You will have to have a cell phone plan. The price is just for the phone. I have AT&T and put it on a monthly payment within my plan.

  Answered 7 years ago by LouieVerified Purchase

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Q: QuestionIs only for Customer ,verizon,att or, sprint,,i not have a contract you not sell that phone unlocked

Asked 7 years ago by vaaldis40.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (AT&T)

• A:Answer “Unlocked” phones off contact should be available at a later date. Best chances are just going in to a store most likely you will be able to just buy it at full price and pop your SIM card in and ready to go.

  Answered 7 years ago by Rob93

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Q: QuestionWhat time can we preorder new iPhone on the bestbuy website?

Asked 7 years ago by Anonymous.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (AT&T)

• A:Answer From September 14 til September 21;)

  Answered 7 years ago by AppleProRobertGZ

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Q: QuestionWhen do pre-orders start for this device?

Asked 7 years ago by Shwangheim.

• A:Answer September 14 midnight

  Answered 7 years ago by Hugothejuice

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Q: QuestionDid they get rid autojax plug on the plug

Asked 7 years ago by Woo.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Gold (AT&T)

• A:Answer Yes, this product uses a lightning adapter.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionInstead of buying an Apple Care Warranty, can I buy a Geek Squad Warranty? Is the Geek Squad warranty a better Warranty than the Apple Care Warranty? Thanks!

Asked 7 years ago by GrandpaChuck.

This question was asked about the related product: Apple - iPhone XS Max 512GB - Gold (AT&T)

• A:Answer No one knows their own product, or gives you better customer service than Apple themselves. Geek Squad is great, but they can’t touch Apple in this case. -Damian

  Answered 7 years ago by PaulS

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Q: QuestionIs there unlock version of the new iphone xs

Asked 7 years ago by Marvin.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Silver (AT&T)

• A:Answer Only on apples website

  Answered 7 years ago by Lar4smiVerified Purchase

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Q: Questioni have cricket but they use the same phone will i be able to just switch my sim card

Asked 6 years ago by may03.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (AT&T)

• A:Answer Yes Att iPhones are compatible with Cricket . They run on same network

  Answered 6 years ago by CasasVerified Purchase

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Q: Questionif i am from a different country would it be unlocked to my sim card if i am using another company??

Asked 7 years ago by SMAHPLANET.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (AT&T)

• A:Answer No, it is not unlocked to your sim card. It will still be locked to AT&T.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionI got the iPhone xs max about 2 weeks ago and it drops calls all the time. Last night one person called 7 times and it would drop the call every time I started to talk....tonight several times every time someone called. Frustrating I want to return it.

Asked 7 years ago by JRuss.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Gold (AT&T)

• A:Answer If your connected to WiFi, try rebooting your modem. Then try again. With WiFi calling selected, sometimes the wifi connection falters, therefore, dropped calls. After rebooting your modem and problem persists, turn off your WiFi on your iPhone, then use as normally... If dropped calls stop happening, you'll know it's your internet service that's the problem. If dropped calls are happening wherever you go, reevalute the carrier service that you have... You might want to try another service. And if it continues to drop calls, next time your near an Apple store, drop by and have them check your device out. They're pretty good about taking care of you, even if they need to swap you with a new device... AND POWER OFF YOUR PHONE AT LEAST TWICE A DAY. THIS HELPS KEEP YOUR PHONE RUNNING SWOOTHLY

  Answered 7 years ago by MangueraVerified Purchase

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Q: QuestionWhat are the payment plans for the Iphone Xs max

Asked 7 years ago by Ki309.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (AT&T)

• A:Answer I pay 35$ a month for 24 months..

  Answered 7 years ago by SocaljayVerified Purchase

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Q: QuestionDoes this phone come unlocked and is compatible with MetroPCS

Asked 7 years ago by Raym.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (AT&T)

• A:Answer It comes unlocked and it works on my tmobile

  Answered 7 years ago by YungmoocVerified Purchase

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Q: QuestionI have one iPhone X with you guys it posible charge for a XS

Asked 7 years ago by DavidG.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Silver (AT&T)

• A:Answer If you are under one of the trade up contracts, you must purchase the remaining balance before you can move to the XS. I was going to do the same thing but just bought the XS outright. That way it is unlocked too. Can use with any carrier in any country.

  Answered 7 years ago by LRNTXVerified Purchase

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Q: QuestionSo if i buy the iphone and pay it fully on the spot is it possible to unlock it so it can be sim free?

Asked 7 years ago by Chava.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Space Gray (AT&T)

• A:Answer In that case you should buy it from apple directly so it comes automatically unlocked.

  Answered 7 years ago by Tonn

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