“I have an iPhone XS Max. When I put my phone in this case I get a message that says accessory not supported. Has anyone else had this problem? And how do you fix it?”

1-10 of 29 Answers

• When I first got mine I saw it wasn’t charging. I noticed I didn’t quite have it pushed down all the way onto the charging connector. My Apple car play was saying “not supported” when I didn’t have it pushed down all the way. Make sure it’s on the charge connector all the way

  Answered by Rdic 7 years ago

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• when I first got mine it wouldn't charge while connecting to the phone so I had to charge it by itself and that seems to fix my problem.

  Answered by DJACK 6 years ago

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• Update your iOS

  Answered by teixjuan 7 years ago

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• If you remove the case and re-insert it and it still gives this error the issue may be in the connector either not being properly seated or the connector itself may be defective. I suggest if the issue persists before too much time passes take it to either apple or Best Buy.

  Answered by Kevin 6 years ago

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• Yes, I’m getting the same thing, but I’m getting it on all my devices....not only my iPhone....my iPad and my other iPhone too.

  Answered by Smaj 6 years ago

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• I have and it is the start of it dying on you.

  Answered by RS12 6 years ago

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• I have a IPhone XS MAX. The battery fit and works well.

  Answered by Mailman 6 years ago

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• Take it to Apple. They will give you a new one. Be aware its a big wide known issue. It tool them 1 month to give me a new one. My case just stopped taking a charge. IT died out of no where.

  Answered by Deeznutz 6 years ago

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• I would recommend getting it replaced seems like a defective case.

  Answered by Tperritt 6 years ago

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• Make sure you updated to IOS to 12.3 and it should fix it (again should). Old operating systems are not being supported by Apple since they contain bugs and need updating.

  Answered by BestBuyEliteMember 6 years ago

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