A:Answer Check Best Buy's site to get their step by step guide or call the Geek Squad! They LOVE to help! Make sure you don't take a trade in to stores that do not clear your device memory and set it back to brand new again; IN FRONT OF YOU. It is the law in the USA. Make SURE you sign out of all your accounts on the device. Specifically your virus or password manager, Google, Microsoft, etc, ect. Hackers can get into the data crumbs in the device so take off EVERYTHING you possibly can to make the visit at the store quicker and more pleasant for yourself. ESPECIALLY PHOTOS, DOCS, AND MUSIC FILES! They take a LONG time to transfer in the store! I saw a lady who was in the store for her second trip where she spent 5 hours the first trip and 9 the second one because she had too much data to transfer and kept getting impatient and messed it up after 3 hours or more again and again. She closed the store and had to come back a third day. I don't know how it ended. I just wanted to help you out.
