“just purchased mine, set it up, plugged it in and it won't charge my iPhone? I have mag safe on my phone and even taking it off it won't charge? it connects (snaps) and I have it plugged in to power but it does not recognize/charge my phone??”

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• Return it.

  Answered by Joseph 3 years ago

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• Please be sure you are leveraging the correct Power Brick for this Apple product. 10w etc. power brick will not work for multiple device charging

  Answered by Chad 3 years ago

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• I believe you have to have the appropriate charging block for the dual charger. You cannot use the little block that have been provided in the past. It has to be a bigger block.

  Answered by MannYO 4 years ago

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• Make sure your phone is centered on the device that should help. Line up the apple icon on your phone.

  Answered by Greasy1984 4 years ago

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• Probably didn’t take the stickers off the charger

  Answered by Grace 4 years ago

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