A:AnswerAppleCare+ typically covers hardware repairs and technical support, including battery issues, accidental damage, and other hardware failures. However, it does not cover issues related to forgotten passcodes directly. But don't worry, you still have options to regain access to your iPad:
Apple Support:
While AppleCare+ doesn’t cover passcode recovery, Apple Support can guide you through the steps to reset your device. This can involve erasing your device, which deletes all of your data and settings, including the passcode.
Resetting Your iPad:
If you've synced your iPad with iTunes, you can restore your device. This will erase the device and its passcode.
If you use iCloud and have Find My [device] enabled, you can use iCloud to erase your device and passcode.
If you don’t use iCloud and you can't sync or connect with iTunes, you’ll need to use recovery mode to restore your device, which also erases all content.
Here’s how to use recovery mode:
Connect your iPad to your computer and open iTunes. If you don’t have a computer, you might be able to use a friend’s or one at an Apple Store or Apple Authorized Service Provider.
While your device is connected, force restart it with these steps:
For iPads with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Top button until the device begins to restart.
For iPads with Home buttons: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.
When you get the option to restore or update, choose Restore. iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode, and you'll need to repeat the steps to remove the passcode.
Contacting Apple Support:
If you're still having trouble, contacting Apple Support directly is the best way to resolve the issue. They can provide guidance based on the specific situation with your iPad.
Remember, if you don't have backups made via iCloud or on your computer, restoring your iPad will result in losing all of the data stored on the device. Always make regular backups to avoid losing your important information!
A:AnswerAppleCare+ typically takes effect immediately upon purchase if bought along with a new device. If AppleCare+ is purchased separately after the device, it also becomes active immediately upon purchase. However, if registration is required (which might be the case if AppleCare+ is bought from a reseller), the plan takes effect as soon as you successfully register it with Apple.
Here are some key details:
If Purchased with a New Device: The AppleCare+ coverage starts from the original purchase date of your device.
If Purchased Separately Later: The coverage starts from the date AppleCare+ was purchased and not from the date the device was originally bought.
To verify the exact start date and details of your coverage:
Visit the "Check Coverage" page on Apple's website.
Enter your device's serial number and follow the prompts to view the status and details of your AppleCare+ plan.
This information will confirm the start date of your coverage and any other specifics related to the terms of your AppleCare+ plan.
A:AnswerYes, AppleCare+ includes coverage for accidental damage to the screen of your device. Here’s what you need to know:
Accidental Damage Coverage: AppleCare+ provides coverage for up to two incidents of accidental damage protection every 12 months. Each incident is subject to a service fee. For iPads, the service fee for screen damage or any other accidental damage is typically lower than the fee for other types of damage like liquid damage or back glass damage.
Screen Repairs: If your screen gets damaged, you can take your device to an Apple Store or an Apple Authorized Service Provider, or you can use mail-in service through Apple Support to get it repaired. The repair cost is significantly reduced due to the AppleCare+ service fee.
Additional Benefits: Alongside screen damage, AppleCare+ covers your device’s battery if it holds less than 80% of its original capacity, and it provides coverage for other accidental damages to the iPad, including the case and included accessories.
It’s important to note that AppleCare+ does not cover theft or loss unless you specifically have AppleCare+ with Theft and Loss plan, which is an option for some devices like iPhones but not typically available for iPads.
If you need further assistance or to arrange for a repair, you can contact Apple Support directly. They will guide you through the process and help manage your claim under AppleCare+.
A:AnswerTo activate your AppleCare plan and request another email for your AppleCare information, follow these steps:
Activate AppleCare:
If you purchased AppleCare at the same time as your Apple device, it should automatically activate. Just confirm by checking your AppleCare status:
Go to the "Settings" app on your device.
Tap "General."
Tap "About."
Look for "AppleCare Services" (iOS devices) or "Coverage" (other Apple devices) to see if your AppleCare plan shows as active.
If you purchased AppleCare separately or need to manually activate it, visit the AppleCare registration page or contact Apple Support directly. You may need the AppleCare registration number and the serial number of your device.
Requesting Another Email:
To request another copy of your AppleCare agreement, you can contact Apple Support directly through their website or by phone. Provide them with your device’s serial number and personal details for verification, and they can resend the email with your AppleCare information.
These steps will help ensure that your AppleCare plan is active and allow you to receive the information you need about your coverage.
